Assistant Manager of Customer Service Salary in Massachusetts

How much does an Assistant Manager of Customer Service make in Massachusetts? As of October 01, 2026, the average salary for an Assistant Manager of Customer Service in Massachusetts is $84,523 per year, which breaks down to an hourly rate of $41.

However, an Assistant Manager of Customer Service's salary can vary significantly. Here's a look at the typical salary range:

  • Top Earners (90th percentile): $104,930
  • Majority Range (25th-75th percentile): $76,354 to $95,205
  • Entry-Level (10th percentile): $68,917

Key Factors That Influence Assistant Manager of Customer Service Salaries

An Assistant Manager of Customer Service's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Assistant Manager of Customer Service Salaries?

Experience is a primary driver of an Assistant Manager of Customer Service's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $112,218
  • Early Career (1-2 years): $68,994
  • Mid-Level (2-4 years): $82,298
  • Senior-Level (5-8 years): $108,590
  • Expert (over 8 years): $148,947
Job RoleYears of ExperienceAverage Salary
Client Service Specialist IV less than 1 year $112,218
Customer Service Team Leader 1-2 years $68,994
Assistant Manager of Customer Service 2-4 years $82,298
Customer Service Manager 5-8 years $108,590
Customer Service Senior Manager over 8 years $148,947

Top Paying Cities for Assistant Manager of Customer Service

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $80,117
  • Amherst: $80,703
  • Barre: $81,509

Assistant Manager of Customer Service Salary by Industry: Top Paying Sectors

For Assistant Manager of Customer Service roles, the industry you choose can affect earning potential by as much as 70% (the gap between the highest and lowest paying industries). Data shows that the Business Services and Aerospace & Defense sectors offer the strongest compensation, at 40% above the average. In contrast, Assistant Manager of Customer Service positions in Financial Services or Hospitality & Leisure typically offer lower base pay, as these industries often view Assistant Manager of Customer Service as a support function rather than a direct revenue driver.

The top paying industries for an Assistant Manager of Customer Service

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Business Services $118,332 $57.0 40%
Aerospace & Defense $105,654 $51.0 25%
Biotechnology $97,201 $47.0 15%
Chemicals $92,975 $45.0 10%
Construction $88,749 $43.0 5%

Assistant Manager of Customer Service Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an Assistant Manager of Customer Service's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on October 01, 2026
$76,354
Average $84,523/year
$95,205
$6,363
Average $7,044/month
$7,934
$1,468
Average $1,625/week
$1,831
$37
Average $41/hour
$46
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $95,205 $7,934 $1,831 $46
Average $84,523 $7,044 $1,625 $41
25th Percentile $76,354 $6,363 $1,468 $37

Find Your Next Assistant Manager of Customer Service Job

Ready to take the next step in your career? Browse thousands of current Assistant Manager of Customer Service job openings on our job board. Use the search bar below to find your perfect match.

  • Bertera Auto | West Springfield, MA

    Bertera Auto | West Springfield, MA

    Customer Asst. Service Manager Job Responsibilities:Maintains customer satisfaction by providing problem-solving resources. managing staff.Customer Asst. S... more

    5 Days Ago

  • Alphabe Insight | Boston, MA

    Alphabe Insight | Boston, MA

    Customer Service Assistant. The Customer Service Assistant will support daily customer service operations while representing Hype Tier's commitment to qual... more

    8 Days Ago

  • Goldfish Swim School Milford | Milford, MA

    Goldfish Swim School Milford | Milford, MA

    Job Description. Job Description. What You’ll Lead. As our Sales and Customer Service Manager in Milford, MA, you’ll guide the Sales and Customer Success T... more

    2 Days Ago

  • Stop & Shop | Pittsfield, MA

    Stop & Shop | Pittsfield, MA

    Stop & Shop - - Responsibilities: Oversee daily operations of Front End, Online Pick-up, Cash Office. Meet or exceed sales and profit targets. Recruit, hir... more

    3 Days Ago

  • Stop & Shop | Springfield, MA

    Stop & Shop | Springfield, MA

    Stop & Shop - 1600 Boston Road - Responsibilities: Oversee daily operations of the Customer Service departments. Meet or exceed sales and profit targets. R... more

    3 Days Ago

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Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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