What are the main factors that influence a Contact Centre Team Leader's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A Contact Centre Team Leader's salary?

A Contact Centre Team Leader's salary grows with experience: starting around $60,709 for beginners, reaching about $65,975 at mid-level, and approach $72,753 for experts.

What are the highest paying states for a Contact Centre Team Leader?

Contact Centre Team Leader salary varies significantly by state. The top 3 highest paying states for Contact Centre Team Leader roles are District of Columbia $75,793, California $75,505, Massachusetts $74,499. These tech hubs typically pay 10-15% above the national average.

How much do different types of Contact Centre Team Leader roles make?

Salaries for Contact Centre Team Leader level roles vary by specialization: Underwriting Team Leader: $94,073; Policy Processing Team Leader: $78,583; Sales Assistant Team Leader: $77,874; Call Centre Team Leader: $66,314; Call Center Inside Sales Team Leader: $64,900.

Contact Centre Team Leader Salary in the United States

How much does a Contact Centre Team Leader make in the United States? As of September 01, 2026, the average salary for a Contact Centre Team Leader in the United States is $68,454 per year, which breaks down to an hourly rate of $33.

However, a Contact Centre Team Leader's salary can vary significantly. Here's a look at the typical salary range:

Top Earners (90th percentile): $91,195
Majority Range (25th-75th percentile): $59,185 to $80,358
Entry-Level (10th percentile): $50,745

10% $50,745

50% (Median) $68,454

90% $91,195

Contact Centre Team Leader Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$80,358	$6,696	$1,545	$39
Average	$68,454	$5,705	$1,316	$33
25th Percentile	$59,185	$4,932	$1,138	$28

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Key Factors That Influence Contact Centre Team Leader Salaries

A Contact Centre Team Leader's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Contact Centre Team Leader Salaries?

Experience is a primary driver of a Contact Centre Team Leader's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $60,709
Early Career (1-2 years): $61,125
Mid-Level (2-4 years): $65,975
Senior-Level (5-8 years): $72,257
Expert (over 8 years): $72,753

Job Role	Years of Experience	Average Salary
Entry Level Contact Centre Team Leader	less than 1 year	$60,709
Early Career Level Contact Centre Team Leader	1-2 years	$61,125
Mid-Level Level Contact Centre Team Leader	2-4 years	$65,975
Senior-Level Level Contact Centre Team Leader	5-8 years	$72,257
Expert Level Contact Centre Team Leader	over 8 years	$72,753

How Do Contact Centre Team Leader Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Centre Team Leaders. For example, consider the average annual salaries in these key locations:

District of Columbia: $75,793.
California: $75,505.
Massachusetts: $74,499.

District of Columbia $75,793 California $75,505 Massachusetts $74,499 Washington $74,225 New Jersey $74,198 Alaska $74,102 Connecticut $73,157 New York $72,774

Hawaii $71,549 Rhode Island $70,974 Maryland $70,583 Minnesota $70,049 Colorado $69,844 Illinois $69,776 Oregon $69,515 Delaware $69,324

New Hampshire $69,203 Virginia $68,934 Pennsylvania $68,146 Nevada $67,749 North Dakota $67,619 Michigan $67,414 Wisconsin $67,339 Vermont $67,188

Texas $66,770 Maine $66,743 Arizona $66,702 Ohio $66,654 Georgia $66,024 Indiana $65,709 Wyoming $65,648 Utah $65,552

Iowa $65,511 Kansas $65,182 Louisiana $65,086 North Carolina $65,052 Missouri $65,039 Florida $64,772 Montana $64,628 Nebraska $64,491

Kentucky $64,416 South Carolina $64,142 Tennessee $63,971 Idaho $63,902 New Mexico $63,402 Oklahoma $63,293 Alabama $62,889 South Dakota $62,211

Arkansas $61,842 West Virginia $61,643 Mississippi $61,048

Top Paying Cities for Contact Centre Team Leader

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $86,342
San Francisco: $85,396
Oakland: $83,597

San Jose, CA $86,342

San Francisco, CA $85,396

Oakland, CA $83,597

New York, NY $78,818

Paramus, NJ $77,859

Queens Village, NY $77,856

Passaic, NJ $77,791

Bergenfield, NJ $77,785

Stamford, CT $77,634

Huntington, NY $77,606

Newark, NJ $77,100

Bridgeport, CT $76,956

Vallejo, CA $76,820

New Brunswick, NJ $76,792

Petaluma, CA $76,751

Middlesex, NJ $76,621

Somerset, NJ $76,573

Santa Cruz, CA $76,484

Boston, MA $76,067

Monterey, CA $75,826

Seattle, WA $75,669

Santa Rosa, CA $75,656

Los Angeles, CA $75,635

Juneau, AK $75,457

Washington, DC $75,382

Orange, CA $75,138

Santa Ana, CA $74,958

Long Beach, CA $74,889

Anaheim, CA $74,875

Anchorage, AK $74,841

Santa Maria, CA $74,636

Everett, WA $74,622

Danbury, CT $74,381

Bremerton, WA $74,287

Tacoma, WA $74,040

New Suffolk, NY $74,039

Sacramento, CA $74,020

Santa Barbara, CA $73,944

San Diego, CA $73,869

Trenton, NJ $73,869

Brockton, MA $73,794

Fairbanks, AK $73,626

Lompoc, CA $73,452

Lowell, MA $73,396

Ventura, CA $73,383

Nashua, NH $73,369

Stockton, CA $73,363

Modesto, CA $72,863

Poughkeepsie, NY $72,712

Olympia, WA $72,582

Kennewick, WA $72,582

New Haven, CT $72,555

Lawrence, MA $72,308

Hartford, CT $72,240

Riverside, CA $72,226

New Bedford, MA $72,158

Richland, WA $72,158

Bakersfield, CA $72,062

San Bernardino, CA $72,035

New Britain, CT $72,028

Atlantic City, NJ $72,028

New London, CT $72,000

Norwich, CT $71,980

Portsmouth, NH $71,966

Boulder, CO $71,821

Portland, OR $71,727

Worcester, MA $71,720

Minneapolis, MN $71,507

Philadelphia, PA $71,412

Honolulu, HI $71,186

Saint Paul, MN $71,153

Vineland, NJ $71,138

Providence, RI $70,939

Chicago, IL $70,741

Bellingham, WA $70,659

Springfield, MA $70,604

Baltimore, MD $70,583

Chico, CA $70,412

Pittsfield, MA $70,227

Manchester, NH $70,097

Spokane, WA $69,796

Denver, CO $69,789

Albany, NY $69,468

Troy, NY $69,440

Nassau, NY $69,367

Schenectady, NY $69,296

Wilmington, DE $69,242

Burlington, VT $69,146

Salem, OR $69,118

Portland, ME $68,906

Yakima, WA $68,838

Rochester, MN $68,626

Reno, NV $68,591

Fresno, CA $68,591

Milwaukee, WI $68,530

Detroit, MI $68,461

Ann Arbor, MI $68,450

Allentown, PA $68,441

Colorado Springs, CO $68,324

Syracuse, NY $68,290

Carson City, NV $68,290

Houston, TX $68,194

Eugene, OR $68,160

Gary, IN $68,078

Springfield, OR $68,023

Bismarck, ND $68,009

Galveston, TX $67,962

Medford, OR $67,859

Fort Collins, CO $67,831

Concord, NH $67,797

Austin, TX $67,777

Mesa, AZ $67,633

Reading, PA $67,626

Phoenix, AZ $67,619

Dallas, TX $67,599

Saint Cloud, MN $67,533

Madison, WI $67,441

Utica, NY $67,256

Rochester, NY $67,147

Des Moines, IA $67,140

Raleigh, NC $67,133

Atlanta, GA $67,031

Battle Creek, MI $67,010

Salt Lake City, UT $66,989

Lancaster, PA $66,887

Harrisburg, PA $66,791

Kansas City, MO $66,723

Kansas City, KS $66,709

Champaign, IL $66,709

Fort Worth, TX $66,702

Columbus, OH $66,690

Boca Raton, FL $66,675

Pittsburgh, PA $66,647

Richmond, VA $66,620

Indianapolis, IN $66,606

Cleveland, OH $66,599

Las Vegas, NV $66,517

Cincinnati, OH $66,517

Petersburg, VA $66,414

Huntsville, AL $66,312

Lansing, MI $66,266

Lebanon, PA $66,257

Pueblo, CO $66,250

Appleton, WI $66,230

Buffalo, NY $66,202

Dayton, OH $66,182

Racine, WI $66,168

Charlotte, NC $66,161

Saint Louis, MO $66,141

York, PA $66,100

Elkhart, IN $66,100

Gastonia, NC $66,087

Billings, MT $66,070

Beaumont, TX $66,052

Lorain, OH $66,038

Benton Harbor, MI $66,024

Toledo, OH $66,011

Binghamton, NY $65,976

Rock Hill, SC $65,970

Rockford, IL $65,935

Springfield, IL $65,908

Elyria, OH $65,901

Fargo, ND $65,901

Flagstaff, AZ $65,853

Fort Lauderdale, FL $65,812

Duluth, MN $65,771

Miami, FL $65,771

Grand Forks, ND $65,723

Cheyenne, WY $65,723

Bangor, ME $65,572

Cedar Rapids, IA $65,497

Durham, NC $65,468

Louisville, KY $65,463

Grand Rapids, MI $65,449

Hialeah, FL $65,442

Casper, WY $65,347

Scranton, PA $65,264

New Orleans, LA $65,244

Virginia Beach, VA $65,237

Akron, OH $65,203

Peoria, IL $65,114

Sarasota, FL $65,100

Nashville, TN $65,052

Omaha, NE $65,052

Green Bay, WI $65,052

Baton Rouge, LA $65,018

Charleston, SC $65,004

Davenport, IA $64,970

Jamestown, NY $64,970

Tucson, AZ $64,936

Saint Petersburg, FL $64,895

Tampa, FL $64,881

Evansville, IN $64,840

Port Arthur, TX $64,840

Bradenton, FL $64,813

Santa Fe, NM $64,689

Orlando, FL $64,566

Clearwater, FL $64,546

La Crosse, WI $64,402

Canton, OH $64,402

Albuquerque, NM $64,361

Newport News, VA $64,354

High Point, NC $64,333

Ogden, UT $64,306

Corpus Christi, TX $64,251

Norfolk, VA $64,210

Laramie, WY $64,210

Rock Island, IL $64,169

Saginaw, MI $64,155

Jacksonville, FL $64,149

Salisbury, NC $64,135

Boise, ID $64,121

Moline, IL $64,087

Fort Myers, FL $64,066

Memphis, TN $64,053

Tulsa, OK $64,019

Waterloo, IA $63,977

Spartanburg, SC $63,909

Lincoln, NE $63,875

Fort Wayne, IN $63,861

Provo, UT $63,854

Cedar Falls, IA $63,772

San Antonio, TX $63,745

Greensboro, NC $63,717

South Bend, IN $63,711

Savannah, GA $63,635

Muskegon, MI $63,608

Birmingham, AL $63,601

Winston Salem, NC $63,567

Lake Charles, LA $63,402

Anderson, IN $63,389

Lexington, KY $63,368

Augusta, GA $63,348

Greenville, SC $63,348

Lima, OH $63,293

Wichita, KS $63,286

Tuscaloosa, AL $63,286

Columbia, SC $63,224

Springfield, OH $63,211

Asheville, NC $63,101

Bloomington, IN $63,053

Knoxville, TN $62,807

Shreveport, LA $62,800

Wilmington, NC $62,711

Roanoke, VA $62,711

Topeka, KS $62,588

Frankfort, KY $62,580

Oklahoma City, OK $62,533

Chillicothe, OH $62,506

Longview, TX $62,499

Melbourne, FL $62,492

Sioux Falls, SD $62,382

Mobile, AL $62,376

Terre Haute, IN $62,348

Altoona, PA $62,307

Amarillo, TX $62,259

Killeen, TX $62,239

Fayetteville, AR $62,184

Chattanooga, TN $62,163

Sioux City, IA $62,102

Idaho Falls, ID $62,088

Lynchburg, VA $62,033

Gainesville, FL $61,944

Portsmouth, OH $61,910

Little Rock, AR $61,896

Lafayette, LA $61,869

Youngstown, OH $61,869

Daytona Beach, FL $61,828

Clarksville, TN $61,821

Pensacola, FL $61,814

Temple, TX $61,810

Hopkinsville, KY $61,609

Erie, PA $61,595

Florence, SC $61,568

Charleston, WV $61,458

Great Falls, MT $61,424

Macon, GA $61,328

Tallahassee, FL $61,321

Fayetteville, NC $61,308

Waco, TX $61,294

Helena, MT $61,246

Pine Bluff, AR $61,220

Vincennes, IN $61,137

Lubbock, TX $61,109

Alamogordo, NM $61,068

Twin Falls, ID $61,007

Rapid City, SD $60,986

Jackson, MS $60,863

Huntington, WV $60,858

Greenville, MS $60,856

Parkersburg, WV $60,786

Montgomery, AL $60,774

Wichita Falls, TX $60,705

Springfield, MO $60,705

Biloxi, MS $60,671

Monroe, LA $60,603

Johnstown, PA $60,555

Sumter, SC $60,527

Columbus, GA $60,521

Pascagoula, MS $60,390

Abilene, TX $60,390

Kingsport, TN $60,212

Albany, GA $60,212

Gulfport, MS $60,192

Alexandria, LA $59,966

Fort Smith, AR $59,795

El Paso, TX $59,610

Las Cruces, NM $59,302

Harlingen, TX $59,128

Pocatello, ID $59,117

Florence, AL $59,028

Brownsville, TX $59,015

Mcallen, TX $58,871

Dothan, AL $58,775

Columbus, MS $58,368

Altus, OK $58,049

Lawton, OK $57,919

Pierre, SD $57,673

Contact Centre Team Leader Salary by Industry: Top Paying Sectors

For Contact Centre Team Leader roles, the industry you choose can affect earning potential by as much as 57% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 25% above the average. In contrast, Contact Centre Team Leader positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Contact Centre Team Leader as a support function rather than a direct revenue driver.

The top paying industries for a Contact Centre Team Leader

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Software & Networking	$85,568	$41.0	25%
Energy & Utilities	$82,145	$39.0	20%
Financial Services	$78,723	$38.0	15%
Pharmaceuticals	$76,669	$37.0	12%
Aerospace & Defense	$75,300	$36.0	10%

How Education impacts a Contact Centre Team Leader's Salary?

Your level of education can impact your salary potential. While many Contact Centre Team Leader professionals enter the field with a high school degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Contact Centre Team Leader with a high school is between $62,363 and $67,071.

Contact Centre Team Leader Salaries by Degree Level

$68,900
$68,000
$67,100
$66,100
$65,200
$64,300
$63,300
$62,400

Typical Education for Contact Centre Team Leader
Degree Level	% of user with this level of education
No Degree	2%
High School	37%
Associate's Degree	16.6%
Bachelor's Degree	36.7%
Master's Degree or MBA	7.7%
JD, MD, PhD or Equivalent	0%

View as Graph

Contact Centre Team Leader Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Centre Team Leader's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$59,185

Average $68,454/year

$80,358

$4,932

Average $5,705/month

$6,696

$1,138

Average $1,316/week

$1,545

$28

Average $33/hour

$39

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$80,358	$6,696	$1,545	$39
Average	$68,454	$5,705	$1,316	$33
25th Percentile	$59,185	$4,932	$1,138	$28

Salary Trends for Contact Centre Team Leader

Salaries for a Contact Centre Team Leader can change over time, reflecting shifts in market demand and the overall economy. The median salary increased from $60,473 in 2023 to around $60,807 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Contact Centre Team Leader salary trends, click here.

Average Annual Salary of Contact Centre Team Leader Over Time

$???
$60,473
$61,151
$60,807
$???
$???

2022
2023
2024
2025
2026
2027

Year	Average Annual Salary
2022	View More
2023	$60,473
2024	$61,151
2025	$60,807

Most common benefits for Contact Centre Team Leader

Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)

Common company salaries for Contact Centre Team Leader

Here are companies hiring for Contact Centre Team Leader and their salaries, click below for more details.

C $128,509/per year

C R Bard Inc Biotechnology United States

H $124,697/per year

Henry Schein Canada Biotechnology United States

N $123,899/per year

Nordex Inc Biotechnology United States

N $120,416/per year

Nipro Corp Biotechnology United States

E $115,870/per year

Enovis Biotechnology United States

A $114,553/per year

Advanced Research Projects Agency - Energy Biotechnology United States

M $112,110/per year

MiniMed Inc Biotechnology United States

L $111,500/per year

Labcorp Drug Development Biotechnology United States

L $110,229/per year

Life Technologies Corp Biotechnology United States

Z $106,224/per year

Zimmer Biomet Biotechnology United States

P $103,077/per year

Promontory Therapeutics Biotechnology United States

S $102,181/per year

Steris PLC Biotechnology United States

G $97,274/per year

Gavin Conferences Pty Ltd Biotechnology United States

E $94,764/per year

Endeavor BioMedicines Biotechnology United States

R $94,402/per year

Replay Holdings LLC Biotechnology United States

P $94,235/per year

Pleno Inc Biotechnology United States

S $93,666/per year

Simulaids Inc Biotechnology United States

N $88,880/per year

NOIRLab/CAS Biotechnology United States

O $86,468/per year

Onward Technology Biotechnology United States

L $84,895/per year

LED Medical Diagnostics Inc Biotechnology United States

E $84,682/per year

Eyeco Ltd Biotechnology United States

P $84,523/per year

Paerosol Biotechnology United States

I $83,525/per year

IONIQ Sciences Inc Biotechnology United States

S $82,815/per year

Stateside PPE Biotechnology United States

D $82,041/per year

Digi Bio Biotechnology United States

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FAQ about Contact Centre Team Leader

1. What industry pays the highest salary for Contact Centre Team Leader?

The Software & Networking industry offers the highest average compensation for Contact Centre Team Leader roles, with salaries approximately 25% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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Contact Centre Team Leader Salary in the United States

Check out Contact Centre Team Leader Job Openings in the United States

Key Factors That Influence Contact Centre Team Leader Salaries

How Experience Level Affects Contact Centre Team Leader Salaries?

How Do Contact Centre Team Leader Salaries Vary from State to State?

Top Paying Cities for Contact Centre Team Leader

Contact Centre Team Leader Salary by Industry: Top Paying Sectors

The top paying industries for a Contact Centre Team Leader

How Education impacts a Contact Centre Team Leader's Salary?

Contact Centre Team Leader Salaries by Degree Level

Typical Education for Contact Centre Team Leader

Contact Centre Team Leader Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salary Trends for Contact Centre Team Leader

Average Annual Salary of Contact Centre Team Leader Over Time

Most common benefits for Contact Centre Team Leader

Common company salaries for Contact Centre Team Leader

Find Your Next Contact Centre Team Leader Job

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For Employers

FAQ about Contact Centre Team Leader

1. What industry pays the highest salary for Contact Centre Team Leader?

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

Contact Centre Team Leader Salary in the United States

Check out Contact Centre Team Leader Job Openings in the United States

Key Factors That Influence Contact Centre Team Leader Salaries

How Experience Level Affects Contact Centre Team Leader Salaries?

How Do Contact Centre Team Leader Salaries Vary from State to State?

Top Paying Cities for Contact Centre Team Leader

Contact Centre Team Leader Salary by Industry: Top Paying Sectors

The top paying industries for a Contact Centre Team Leader

How Education impacts a Contact Centre Team Leader's Salary?

Contact Centre Team Leader Salaries by Degree Level

Typical Education for Contact Centre Team Leader

Contact Centre Team Leader Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of jobs related to Contact Centre Team Leader

Salary Trends for Contact Centre Team Leader

Average Annual Salary of Contact Centre Team Leader Over Time

Most common benefits for Contact Centre Team Leader

Common company salaries for Contact Centre Team Leader

Find Your Next Contact Centre Team Leader Job

For Employees

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FAQ about Contact Centre Team Leader

1. What industry pays the highest salary for Contact Centre Team Leader?

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?