Inbound Outbound Call Center Sales Team Leader salary
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Inbound Outbound Call Center Sales Team Leader salaries, Inbound Outbound Call Center Sales Team Leader benefits packages, Inbound Outbound Call Center Sales Team Leader bonuses, Inbound Outbound Call Center Sales Team Leader job descriptions, Inbound Outbound Call Center Sales Team Leader statistics and Inbound Outbound Call Center Sales Team Leader job openings. Please select a specific Inbound Outbound Call Center Sales Team Leader job from the list below for additional information or search Inbound Outbound Call Center Sales Team Leader salaries.
Inbound Outbound Call Center Sales Team Leader's Annual Base Salary
Job Title | Salary | Location | Date Updated |
Contact Center Supervisor | $65,099 | United States | |
Sales Assistant Team Leader | $78,345 | United States | |
Contact Center Representative I - Outbound | $37,725 | United States | |
Contact Center Representative I | $38,523 | United States | |
Contact Center Representative II | $44,135 | United States | |
Contact Center Representative III | $50,916 | United States | |
Outbound Contact Center Supervisor | $63,761 | United States | |
Contact Center Representative II - Outbound | $44,904 | United States | |
Contact Center Representative III - Outbound | $54,079 | United States | |
Customer Service Team Leader | $62,593 | United States |
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Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Contact Center Supervisor SalaryAlternate Job Titles:Call Center Inside Sales Team Leader, Inbound/Outbound Sales Team Leader, Telemarketing Team Leader, Contact Center Supervisor
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Leads the sales administrative and clerical support team. Coordinates and assists with a variety of sales activities including meeting scheduling, maintenance of sales literature inventory, and customer service regarding products and pricing. Generates and distributes reports regarding market conditions, sales results, and team earnings. Trains the team on processes and systems. May require an associate degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Sales Assistant Team Leader SalaryAlternate Job Titles:Sales Administration Team Leader, Sales Assistant Team Leader
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Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. View Contact Center Representative I - Outbound SalaryAlternate Job Titles:Call Center Representative I -Outbound, Sales Representative I - Outbound, Contact Center Representative I - Outbound
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Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. View Contact Center Representative I SalaryAlternate Job Titles:Call Center Sales Representative I, Entry Call Center Inside Sales Representative, Inbound/Outbound Sales Agent I, Telemarketing Representative I, Contact Center Representative I
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Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. View Contact Center Representative II SalaryAlternate Job Titles:Call Center Sales Representative II, Inbound/Outbound Sales Agent II, Intermediate Call Center Inside Sales Representative, Telemarketing Representative II, Contact Center Representative II
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Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Contact Center Representative III SalaryAlternate Job Titles:Call Center Sales Representative III, Inbound/Outbound Sales Agent III, Senior Call Center Inside Sales Representative, Telemarketing Representative III, Contact Center Representative III
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Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Outbound Contact Center Supervisor SalaryAlternate Job Titles:Outbound Call Center Supervisor, Outbound Sales Supervisor, Outbound Contact Center Supervisor
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Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. View Contact Center Representative II - Outbound SalaryAlternate Job Titles:Call Center Representative II - Outbound, Sales Representative II - Outbound, Contact Center Representative II - Outbound
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Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Contact Center Representative III - Outbound SalaryAlternate Job Titles:Call Center Representative III - Outbound, Sales Representative III - Outbound, Contact Center Representative III - Outbound
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Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. View Customer Service Team Leader SalaryAlternate Job Titles:Customer Care Team Leader, Customer Service and Support Team Leader, Customer Service Team Leader