Non Technical Customer Service Specialist Senior salary
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Non Technical Customer Service Specialist Senior's Annual Base Salary
Job Title | Salary | Location | Date Updated |
Customer Service Senior Manager | $137,934 | United States | |
Technical Customer Support Specialist IV | $108,795 | United States | |
Technical Customer Support Specialist II | $72,540 | United States | |
Technical Customer Support Specialist I | $61,621 | United States | |
Technical Customer Support Specialist III | $87,801 | United States | |
Customer Service Director | $174,216 | United States | |
Technical Customer Support Manager | $113,924 | United States | |
Technical Customer Support Supervisor | $90,737 | United States | |
Technical Customer Support Team Leader | $75,627 | United States | |
Field Service Senior Manager | $158,429 | United States |
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Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View Customer Service Senior Manager SalaryAlternate Job Titles:Customer Care Senior Manager, Customer Support Services Senior Manager, Customer Service Senior Manager
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. View Technical Customer Support Specialist IV SalaryAlternate Job Titles:Technical Client Support Specialist IV, Technical Customer Support Specialist IV
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. View Technical Customer Support Specialist II SalaryAlternate Job Titles:Technical Client Support Specialist II, Technical Customer Support Specialist II
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. View Technical Customer Support Specialist I SalaryAlternate Job Titles:Technical Client Support Specialist I, Technical Customer Support Specialist I
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. View Technical Customer Support Specialist III SalaryAlternate Job Titles:Technical Client Support Specialist III, Technical Customer Support Specialist III
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Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. View Customer Service Director SalaryAlternate Job Titles:Customer Care Director, Customer Support Services Director, Customer Service Director
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Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Technical Customer Support Manager SalaryAlternate Job Titles:Technical Client Service Manager, Technical Customer Support Manager
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Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View Technical Customer Support Supervisor SalaryAlternate Job Titles:Technical Client Service Supervisor, Technical Customer Support Supervisor
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Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Technical Customer Support Team Leader SalaryAlternate Job Titles:Technical Client Support Team Leader, Technical Customer Support Team LeaderCategory : Customer Services
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Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View Field Service Senior Manager SalaryAlternate Job Titles:Field Customer Support Senior Manager, Field Service Engineering Senior Manager, Technical Field Service Senior Manager, Field Service Senior Manager