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Contact Center Metrics Analyst I Salary in Massachusetts

Contact Center Metrics Analyst I Salary in Massachusetts

How much does a Contact Center Metrics Analyst I make in Massachusetts? The average Contact Center Metrics Analyst I salary in Massachusetts is $57,190 as of March 26, 2024, but the range typically falls between $49,990 and $67,190. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Contact Center Metrics Analyst I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Metrics Analyst I Salary $43,435 MA March 26, 2024
25th Percentile Contact Center Metrics Analyst I Salary $49,990 MA March 26, 2024
50th Percentile Contact Center Metrics Analyst I Salary $57,190 MA March 26, 2024
75th Percentile Contact Center Metrics Analyst I Salary $67,190 MA March 26, 2024
90th Percentile Contact Center Metrics Analyst I Salary $76,294 MA March 26, 2024
25% $49,990 10% $43,435 90% $76,294 75% $67,190 $57,190 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Metrics Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Metrics Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Metrics Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Metrics Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Metrics Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Contact Center Metrics Analyst I in Massachusetts

Career Path for this job

  1. This Job:

    Contact Center Metrics Analyst I

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Scheduler II

    2 - 4 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Contact Center Metrics Analyst I

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $55,108 Date Updated March 26, 2024
Location Barnstable, MA Avg. Salary $55,685 Date Updated March 26, 2024
Location Fitchburg, MA Avg. Salary $56,001 Date Updated March 26, 2024
Location Hyannis, MA Avg. Salary $55,475 Date Updated March 26, 2024
Location Leominster, MA Avg. Salary $55,318 Date Updated March 26, 2024
Location Malden, MA Avg. Salary $58,890 Date Updated March 26, 2024
Location Methuen, MA Avg. Salary $56,106 Date Updated March 26, 2024
Location Newton, MA Avg. Salary $58,890 Date Updated March 26, 2024
Location Revere, MA Avg. Salary $58,890 Date Updated March 26, 2024
Location Weymouth, MA Avg. Salary $57,366 Date Updated March 26, 2024

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New Hampshire

Contact Center Metrics Analyst I Salaries in Portsmouth, New Hampshire

Rhode Island

Contact Center Metrics Analyst I Salaries in Providence, Rhode Island

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

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