Customer Care Representative I Salary in Massachusetts
Customer Care Representative I Salary in Massachusetts
How much does a Customer Care Representative I make in Massachusetts? The average Customer Care Representative I salary in Massachusetts is $42,000 as of March 26, 2024, but the range typically falls between $37,800 and $47,100. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Care Representative I Salary | $33,976 | MA | March 26, 2024 |
| 25th Percentile Customer Care Representative I Salary | $37,800 | MA | March 26, 2024 |
| 50th Percentile Customer Care Representative I Salary | $42,000 | MA | March 26, 2024 |
| 75th Percentile Customer Care Representative I Salary | $47,100 | MA | March 26, 2024 |
| 90th Percentile Customer Care Representative I Salary | $51,743 | MA | March 26, 2024 |
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Job Description
The Customer Care Representative I resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Care Representative I may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Care Representative I requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Being a Customer Care Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
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Career Path for this job
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This Job:
Customer Care Representative I
0 - 1 years experience
High School Diploma or Technical Certificate -
Up a level:
Customer Care Representative II
1 - 3 years experience
High School Diploma or Technical Certificate
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Select a city to view specific salary and bonus information for Customer Care Representative I
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Attleboro, MA | Avg. Salary $40,427 | Date Updated March 26, 2024 |
| Location Barnstable, MA | Avg. Salary $40,851 | Date Updated March 26, 2024 |
| Location Fitchburg, MA | Avg. Salary $41,082 | Date Updated March 26, 2024 |
| Location Hyannis, MA | Avg. Salary $40,696 | Date Updated March 26, 2024 |
| Location Leominster, MA | Avg. Salary $40,581 | Date Updated March 26, 2024 |
| Location Malden, MA | Avg. Salary $43,201 | Date Updated March 26, 2024 |
| Location Methuen, MA | Avg. Salary $41,159 | Date Updated March 26, 2024 |
| Location Newton, MA | Avg. Salary $43,201 | Date Updated March 26, 2024 |
| Location Revere, MA | Avg. Salary $43,201 | Date Updated March 26, 2024 |
| Location Weymouth, MA | Avg. Salary $42,084 | Date Updated March 26, 2024 |
About Massachusetts
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Level of Education
- Customer Care Representative I Salaries with a High School Diploma or Technical Certificate
- Customer Care Representative I Salaries with an Associate's Degree
- Customer Care Representative I Salaries with a Bachelor's Degree
- Customer Care Representative I Salaries with a Master's Degree or MBA
- Customer Care Representative I Salaries with a JD, MD, PhD or Equivalent
Customer Care Representative I Salary by Global Country
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About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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