How much does a Customer Care Supervisor make in Massachusetts? The average Customer Care Supervisor salary in Massachusetts is $83,100 as of March 26, 2024, but the range typically falls between $73,100 and $95,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Care Supervisor Salary | $63,996 | MA | March 26, 2024 |
25th Percentile Customer Care Supervisor Salary | $73,100 | MA | March 26, 2024 |
50th Percentile Customer Care Supervisor Salary | $83,100 | MA | March 26, 2024 |
75th Percentile Customer Care Supervisor Salary | $95,300 | MA | March 26, 2024 |
90th Percentile Customer Care Supervisor Salary | $106,407 | MA | March 26, 2024 |
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The Customer Care Supervisor trains and coaches staff in standard policies, procedures, and best practices. Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Being a Customer Care Supervisor may monitor staff performance and have responsibility for hiring and performance appraisal. Identifies opportunities for operational improvements and implements solutions. In addition, Customer Care Supervisor typically requires a bachelor's degree. Typically reports to a manager. The Customer Care Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Customer Care Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
7 + years experience
Bachelor's Degree
3 + years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $80,069 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $80,909 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $81,367 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $80,603 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $80,374 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $85,565 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $81,519 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $85,565 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $85,565 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $83,351 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Annuities Customer Service Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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