How much does a Customer Satisfaction & Retention Manager make in Massachusetts? The average Customer Satisfaction & Retention Manager salary in Massachusetts is $98,790 as of March 26, 2024, but the range typically falls between $88,190 and $113,890. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Satisfaction & Retention Manager Salary | $78,539 | MA | March 26, 2024 |
25th Percentile Customer Satisfaction & Retention Manager Salary | $88,190 | MA | March 26, 2024 |
50th Percentile Customer Satisfaction & Retention Manager Salary | $98,790 | MA | March 26, 2024 |
75th Percentile Customer Satisfaction & Retention Manager Salary | $113,890 | MA | March 26, 2024 |
90th Percentile Customer Satisfaction & Retention Manager Salary | $127,638 | MA | March 26, 2024 |
Resolution Technologies, Inc. - Atlanta, GA
Licensed Insurance Client Retention Specialist
Heidi Rowan Insurance Agency - Happy Valley, OR
Marketing Specialist(Retention, Customer Engagement)
Vantage Point Consulting Inc. - Newark, NJ
Retention Marketing Specialist
Synergy Interactive - Newark, NJ
The Customer Satisfaction & Retention Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being a Customer Satisfaction & Retention Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, Customer Satisfaction & Retention Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Satisfaction & Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Satisfaction & Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $95,207 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $96,205 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $96,749 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $95,842 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $95,570 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $101,741 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $96,931 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $101,741 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $101,741 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $99,109 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Experience Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Experience Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Retention Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Retention Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Segment Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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