Customer Service and Support Team Leader Salary in Massachusetts
Customer Service and Support Team Leader Salary in Massachusetts
How much does a Customer Service and Support Team Leader make in Massachusetts? The average Customer Service and Support Team Leader salary in Massachusetts is $68,290 as of March 26, 2024, but the range typically falls between $60,450 and $77,400. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service and Support Team Leader Salary | $53,312 | MA | March 26, 2024 |
| 25th Percentile Customer Service and Support Team Leader Salary | $60,450 | MA | March 26, 2024 |
| 50th Percentile Customer Service and Support Team Leader Salary | $68,290 | MA | March 26, 2024 |
| 75th Percentile Customer Service and Support Team Leader Salary | $77,400 | MA | March 26, 2024 |
| 90th Percentile Customer Service and Support Team Leader Salary | $85,694 | MA | March 26, 2024 |
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Job Description
The Customer Service and Support Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Service and Support Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Service and Support Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Being a Customer Service and Support Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Customer Service and Support Team Leader typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
-
Down a level:
Customer Care Representative IV
5 - 7 years experience
High School Diploma or Technical Certificate -
This Job:
Customer Service and Support Team Leader
2 + years experience
Bachelor's Degree -
Up a level:
Customer Care Supervisor
3 + years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Customer Service and Support Team Leader
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Attleboro, MA | Avg. Salary $65,840 | Date Updated March 26, 2024 |
| Location Barnstable, MA | Avg. Salary $66,530 | Date Updated March 26, 2024 |
| Location Fitchburg, MA | Avg. Salary $66,907 | Date Updated March 26, 2024 |
| Location Hyannis, MA | Avg. Salary $66,279 | Date Updated March 26, 2024 |
| Location Leominster, MA | Avg. Salary $66,091 | Date Updated March 26, 2024 |
| Location Malden, MA | Avg. Salary $70,359 | Date Updated March 26, 2024 |
| Location Methuen, MA | Avg. Salary $67,032 | Date Updated March 26, 2024 |
| Location Newton, MA | Avg. Salary $70,359 | Date Updated March 26, 2024 |
| Location Revere, MA | Avg. Salary $70,359 | Date Updated March 26, 2024 |
| Location Weymouth, MA | Avg. Salary $68,538 | Date Updated March 26, 2024 |
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About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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