How much does a Customer Service Representative Coach II make in Massachusetts? The average Customer Service Representative Coach II salary in Massachusetts is $61,400 as of March 26, 2024, but the range typically falls between $53,070 and $72,580. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Representative Coach II Salary | $45,486 | MA | March 26, 2024 |
25th Percentile Customer Service Representative Coach II Salary | $53,070 | MA | March 26, 2024 |
50th Percentile Customer Service Representative Coach II Salary | $61,400 | MA | March 26, 2024 |
75th Percentile Customer Service Representative Coach II Salary | $72,580 | MA | March 26, 2024 |
90th Percentile Customer Service Representative Coach II Salary | $82,759 | MA | March 26, 2024 |
Sound Credit Union - Bonney Lake, WA
Customer Service Representative II (Remote-Essex County, New York)
MAXIMUS - Eugene, OR
Insurance Customer Service Representative
Boffy Insurance Agency Inc - Felton, CA
Customer Service Representative II
Force America - Meridian, ID
The Customer Service Representative Coach II provides updates and details on new products, features, and service offerings. Delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Representative Coach II instructs staff on service level standards, system tools, and policies and procedures. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Representative Coach II provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Representative Coach II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Representative Coach II typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $59,196 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $59,817 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $60,155 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $59,591 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $59,422 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $63,259 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $60,268 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $63,259 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $63,259 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $61,622 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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