Customer Service/Retention Representative, Senior Salary in Massachusetts

The Customer Service/Retention Representative, Senior addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Senior requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Senior typically reports to a supervisor or manager. Working as a Customer Service/Retention Representative, Senior typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. (Copyright 2024 Salary.com)

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