How much does a Contact Center Traffic and Scheduling Manager make in Massachusetts? The average Contact Center Traffic and Scheduling Manager salary in Massachusetts is $113,968 as of March 26, 2024, but the range typically falls between $101,100 and $131,423. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Traffic and Scheduling Manager Salary | $89,384 | MA | March 26, 2024 |
25th Percentile Contact Center Traffic and Scheduling Manager Salary | $101,100 | MA | March 26, 2024 |
50th Percentile Contact Center Traffic and Scheduling Manager Salary | $113,968 | MA | March 26, 2024 |
75th Percentile Contact Center Traffic and Scheduling Manager Salary | $131,423 | MA | March 26, 2024 |
90th Percentile Contact Center Traffic and Scheduling Manager Salary | $147,315 | MA | March 26, 2024 |
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Contact Center Traffic and Scheduling Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Contact Center Traffic and Scheduling Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Contact Center Traffic and Scheduling Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Contact Center Traffic and Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Traffic and Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $109,882 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $111,035 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $111,663 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $110,616 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $110,301 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $117,424 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $111,873 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $117,424 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $117,424 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $114,387 | Date Updated March 26, 2024 |
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Traffic and Scheduling Manager salary of your education level.
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About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
Skills associated with Contact Center Traffic and Scheduling Manager: Customer Service Metrics, Customer Support Architecture, Shared Services, Inbound Call Tracking Software ...More
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