Telesales Supervisor Salary in Massachusetts

The Telesales Supervisor utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls. Being a Telesales Supervisor selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Implements sales strategies and supporting activities, including renewals, special offers, and discounts. In addition, Telesales Supervisor monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills. May require an associate degree. Typically reports to a manager. The Telesales Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Telesales Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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