How much does a Top Technical Customer Support Executive make in Massachusetts? The average Top Technical Customer Support Executive salary in Massachusetts is $253,057 as of March 26, 2024, but the range typically falls between $213,844 and $301,453. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Top Technical Customer Support Executive Salary | $178,143 | MA | March 26, 2024 |
25th Percentile Top Technical Customer Support Executive Salary | $213,844 | MA | March 26, 2024 |
50th Percentile Top Technical Customer Support Executive Salary | $253,057 | MA | March 26, 2024 |
75th Percentile Top Technical Customer Support Executive Salary | $301,453 | MA | March 26, 2024 |
90th Percentile Top Technical Customer Support Executive Salary | $345,515 | MA | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
Business Model: The term business model refers to a company's plan for making a profit. It identifies the products or services the business plans to sell, its identified target market, and any anticipated expenses.
Top Technical Customer Support Executive plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Technical Customer Support Executive coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives. Requires a bachelor's degree. Additionally, Top Technical Customer Support Executive typically reports to top management. The Top Technical Customer Support Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Technical Customer Support Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $243,986 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $246,544 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $247,940 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $245,614 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $244,916 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $260,732 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $248,405 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $260,732 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $260,732 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $253,987 | Date Updated March 26, 2024 |
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Top Technical Customer Support Executive salary of your education level.
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About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
Skills associated with Top Technical Customer Support Executive: Product Support, Strategy Development, Customer Relationship Management (CRM) software, Service Management ...More
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