How much does a Call Center Agent Quality Monitoring Senior Analyst make in Maryland? The average Call Center Agent Quality Monitoring Senior Analyst salary in Maryland is $62,000 as of March 26, 2024, but the range typically falls between $53,400 and $70,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $45,570 | MD | March 26, 2024 |
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $53,400 | MD | March 26, 2024 |
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $62,000 | MD | March 26, 2024 |
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $70,900 | MD | March 26, 2024 |
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $79,003 | MD | March 26, 2024 |
Receptionist/Call Center Agent
Alaska Behavioral Health - Anchorage, AK
Discovery Land Company - Beverly Hills, CA
Yakima Valley Farm Workers Clinic - Cowiche, WA
AUTOMOBILE PROTECTION CORPORATION - Dallas, TX
The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Dundalk, MD | Avg. Salary $61,778 | Date Updated March 26, 2024 |
Location Abell, MD | Avg. Salary $66,586 | Date Updated March 26, 2024 |
Location Aberdeen, MD | Avg. Salary $60,516 | Date Updated March 26, 2024 |
Location Aberdeen Proving Ground, MD | Avg. Salary $60,877 | Date Updated March 26, 2024 |
Location Abingdon, MD | Avg. Salary $60,576 | Date Updated March 26, 2024 |
Location Accident, MD | Avg. Salary $53,786 | Date Updated March 26, 2024 |
Location Accokeek, MD | Avg. Salary $66,766 | Date Updated March 26, 2024 |
Location Adamstown, MD | Avg. Salary $65,324 | Date Updated March 26, 2024 |
Location Allen, MD | Avg. Salary $63,882 | Date Updated March 26, 2024 |
Location Andrews Air Force Base, MD | Avg. Salary $66,886 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
About Maryland Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More
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