Customer Care Team Leader Salary in Maryland
Customer Care Team Leader Salary in Maryland
How much does a Customer Care Team Leader make in Maryland? The average Customer Care Team Leader salary in Maryland is $64,800 as of March 26, 2024, but the range typically falls between $57,300 and $73,400. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Care Team Leader Salary | $50,472 | MD | March 26, 2024 |
| 25th Percentile Customer Care Team Leader Salary | $57,300 | MD | March 26, 2024 |
| 50th Percentile Customer Care Team Leader Salary | $64,800 | MD | March 26, 2024 |
| 75th Percentile Customer Care Team Leader Salary | $73,400 | MD | March 26, 2024 |
| 90th Percentile Customer Care Team Leader Salary | $81,230 | MD | March 26, 2024 |
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Job Description
The Customer Care Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Care Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Care Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Being a Customer Care Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Customer Care Team Leader typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
-
Down a level:
Customer Care Representative IV
5 - 7 years experience
High School Diploma or Technical Certificate -
This Job:
Customer Care Team Leader
2 + years experience
Bachelor's Degree -
Up a level:
Customer Care Supervisor
3 + years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Customer Care Team Leader
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Dundalk, MD | Avg. Salary $64,521 | Date Updated March 26, 2024 |
| Location Abell, MD | Avg. Salary $69,543 | Date Updated March 26, 2024 |
| Location Aberdeen, MD | Avg. Salary $63,203 | Date Updated March 26, 2024 |
| Location Aberdeen Proving Ground, MD | Avg. Salary $63,580 | Date Updated March 26, 2024 |
| Location Abingdon, MD | Avg. Salary $63,266 | Date Updated March 26, 2024 |
| Location Accident, MD | Avg. Salary $56,174 | Date Updated March 26, 2024 |
| Location Accokeek, MD | Avg. Salary $69,731 | Date Updated March 26, 2024 |
| Location Adamstown, MD | Avg. Salary $68,225 | Date Updated March 26, 2024 |
| Location Allen, MD | Avg. Salary $66,718 | Date Updated March 26, 2024 |
| Location Andrews Air Force Base, MD | Avg. Salary $69,856 | Date Updated March 26, 2024 |
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About Maryland Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More
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