How much does a Customer Service Center Forecasting/Optimization Manager make in Maryland? The average Customer Service Center Forecasting/Optimization Manager salary in Maryland is $112,390 as of March 26, 2024, but the range typically falls between $93,390 and $126,990. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $76,091 | MD | March 26, 2024 |
25th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $93,390 | MD | March 26, 2024 |
50th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $112,390 | MD | March 26, 2024 |
75th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $126,990 | MD | March 26, 2024 |
90th Percentile Customer Service Center Forecasting/Optimization Manager Salary | $140,283 | MD | March 26, 2024 |
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The Customer Service Center Forecasting/Optimization Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Customer Service Center Forecasting/Optimization Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Customer Service Center Forecasting/Optimization Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Customer Service Center Forecasting/Optimization Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Center Forecasting/Optimization Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Dundalk, MD | Avg. Salary $112,052 | Date Updated March 26, 2024 |
Location Abell, MD | Avg. Salary $120,772 | Date Updated March 26, 2024 |
Location Aberdeen, MD | Avg. Salary $109,763 | Date Updated March 26, 2024 |
Location Aberdeen Proving Ground, MD | Avg. Salary $110,417 | Date Updated March 26, 2024 |
Location Abingdon, MD | Avg. Salary $109,872 | Date Updated March 26, 2024 |
Location Accident, MD | Avg. Salary $97,555 | Date Updated March 26, 2024 |
Location Accokeek, MD | Avg. Salary $121,099 | Date Updated March 26, 2024 |
Location Adamstown, MD | Avg. Salary $118,483 | Date Updated March 26, 2024 |
Location Allen, MD | Avg. Salary $115,867 | Date Updated March 26, 2024 |
Location Andrews Air Force Base, MD | Avg. Salary $121,317 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
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Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
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Job Title Contact Center Traffic and Scheduling Assistant | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
About Maryland Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More
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