How much does a Customer Service/Retention Manager make in Maryland? The average Customer Service/Retention Manager salary in Maryland is $93,373 as of February 26, 2024, but the range typically falls between $83,363 and $107,623. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service/Retention Manager Salary | $74,249 | MD | February 26, 2024 |
25th Percentile Customer Service/Retention Manager Salary | $83,363 | MD | February 26, 2024 |
50th Percentile Customer Service/Retention Manager Salary | $93,373 | MD | February 26, 2024 |
75th Percentile Customer Service/Retention Manager Salary | $107,623 | MD | February 26, 2024 |
90th Percentile Customer Service/Retention Manager Salary | $120,597 | MD | February 26, 2024 |
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The Customer Service/Retention Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being a Customer Service/Retention Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, Customer Service/Retention Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Service/Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service/Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Dundalk, MD | Avg. Salary $93,077 | Date Updated February 26, 2024 |
Location Abell, MD | Avg. Salary $100,338 | Date Updated February 26, 2024 |
Location Aberdeen, MD | Avg. Salary $91,398 | Date Updated February 26, 2024 |
Location Aberdeen Proving Ground, MD | Avg. Salary $91,910 | Date Updated February 26, 2024 |
Location Abingdon, MD | Avg. Salary $91,395 | Date Updated February 26, 2024 |
Location Accident, MD | Avg. Salary $83,081 | Date Updated February 26, 2024 |
Location Accokeek, MD | Avg. Salary $100,610 | Date Updated February 26, 2024 |
Location Adamstown, MD | Avg. Salary $98,410 | Date Updated February 26, 2024 |
Location Allen, MD | Avg. Salary $96,255 | Date Updated February 26, 2024 |
Location Andrews Air Force Base, MD | Avg. Salary $100,760 | Date Updated February 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Experience Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Experience Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Retention Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Retention Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Segment Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
About Maryland Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More
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