How much does a Customer Service/Retention Manager make in Maryland? The average Customer Service/Retention Manager salary in Maryland is $93,373 as of February 26, 2024, but the range typically falls between $83,363 and $107,623. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service/Retention Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service/Retention Manager Salary $74,249 MD February 26, 2024
25th Percentile Customer Service/Retention Manager Salary $83,363 MD February 26, 2024
50th Percentile Customer Service/Retention Manager Salary $93,373 MD February 26, 2024
75th Percentile Customer Service/Retention Manager Salary $107,623 MD February 26, 2024
90th Percentile Customer Service/Retention Manager Salary $120,597 MD February 26, 2024
25% $83,363 10% $74,249 90% $120,597 75% $107,623 $93,373 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service/Retention Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being a Customer Service/Retention Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, Customer Service/Retention Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Service/Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service/Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Job Openings for Customer Service/Retention Manager in Maryland

Career Path for this job

  1. Down a level:

    At Risk Customer Support Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Customer Service/Retention Manager

    5 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Customer Service/Retention Manager

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $93,077 Date Updated February 26, 2024
Location Abell, MD Avg. Salary $100,338 Date Updated February 26, 2024
Location Aberdeen, MD Avg. Salary $91,398 Date Updated February 26, 2024
Location Aberdeen Proving Ground, MD Avg. Salary $91,910 Date Updated February 26, 2024
Location Abingdon, MD Avg. Salary $91,395 Date Updated February 26, 2024
Location Accident, MD Avg. Salary $83,081 Date Updated February 26, 2024
Location Accokeek, MD Avg. Salary $100,610 Date Updated February 26, 2024
Location Adamstown, MD Avg. Salary $98,410 Date Updated February 26, 2024
Location Allen, MD Avg. Salary $96,255 Date Updated February 26, 2024
Location Andrews Air Force Base, MD Avg. Salary $100,760 Date Updated February 26, 2024

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