How much does a Customer Service/Retention Representative, Senior make in Maryland? The average Customer Service/Retention Representative, Senior salary in Maryland is $49,950 as of March 26, 2024, but the range typically falls between $43,260 and $58,160. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service/Retention Representative, Senior Salary | $37,169 | MD | March 26, 2024 |
25th Percentile Customer Service/Retention Representative, Senior Salary | $43,260 | MD | March 26, 2024 |
50th Percentile Customer Service/Retention Representative, Senior Salary | $49,950 | MD | March 26, 2024 |
75th Percentile Customer Service/Retention Representative, Senior Salary | $58,160 | MD | March 26, 2024 |
90th Percentile Customer Service/Retention Representative, Senior Salary | $65,635 | MD | March 26, 2024 |
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The Customer Service/Retention Representative, Senior addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Senior requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Senior typically reports to a supervisor or manager. Working as a Customer Service/Retention Representative, Senior typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. (Copyright 2024 Salary.com)
1 - 3 years experience
High School Diploma or Technical Certificate
3 - 5 years experience
High School Diploma or Technical Certificate
3 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Dundalk, MD | Avg. Salary $49,796 | Date Updated March 26, 2024 |
Location Abell, MD | Avg. Salary $53,671 | Date Updated March 26, 2024 |
Location Aberdeen, MD | Avg. Salary $48,779 | Date Updated March 26, 2024 |
Location Aberdeen Proving Ground, MD | Avg. Salary $49,069 | Date Updated March 26, 2024 |
Location Abingdon, MD | Avg. Salary $48,827 | Date Updated March 26, 2024 |
Location Accident, MD | Avg. Salary $43,353 | Date Updated March 26, 2024 |
Location Accokeek, MD | Avg. Salary $53,816 | Date Updated March 26, 2024 |
Location Adamstown, MD | Avg. Salary $52,654 | Date Updated March 26, 2024 |
Location Allen, MD | Avg. Salary $51,491 | Date Updated March 26, 2024 |
Location Andrews Air Force Base, MD | Avg. Salary $53,913 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Retention Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Retention Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
About Maryland Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More
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