Membership Support Associate I Salary in Maryland

The Membership Support Associate I processes subscriptions, membership applications, or member data changes. Responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Being a Membership Support Associate I documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Directs members to the resources to answer questions or provide requested information. In addition, Membership Support Associate I may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. Being a Membership Support Associate I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Membership Support Associate I typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)

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