How much does a Technical Customer Support Representative - Tier 3 make in Maryland? The average Technical Customer Support Representative - Tier 3 salary in Maryland is $60,000 as of March 26, 2024, but the range typically falls between $52,600 and $68,700. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Technical Customer Support Representative - Tier 3 Salary | $45,863 | MD | March 26, 2024 |
25th Percentile Technical Customer Support Representative - Tier 3 Salary | $52,600 | MD | March 26, 2024 |
50th Percentile Technical Customer Support Representative - Tier 3 Salary | $60,000 | MD | March 26, 2024 |
75th Percentile Technical Customer Support Representative - Tier 3 Salary | $68,700 | MD | March 26, 2024 |
90th Percentile Technical Customer Support Representative - Tier 3 Salary | $76,621 | MD | March 26, 2024 |
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The Technical Customer Support Representative - Tier 3 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 3 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. In addition, Technical Customer Support Representative - Tier 3 may train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Technical Customer Support Representative - Tier 3 works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Technical Customer Support Representative - Tier 3 typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)
1 - 3 years experience
High School Diploma or Technical Certificate
3 - 5 years experience
High School Diploma or Technical Certificate
3 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Dundalk, MD | Avg. Salary $59,743 | Date Updated March 26, 2024 |
Location Abell, MD | Avg. Salary $64,393 | Date Updated March 26, 2024 |
Location Aberdeen, MD | Avg. Salary $58,523 | Date Updated March 26, 2024 |
Location Aberdeen Proving Ground, MD | Avg. Salary $58,872 | Date Updated March 26, 2024 |
Location Abingdon, MD | Avg. Salary $58,581 | Date Updated March 26, 2024 |
Location Accident, MD | Avg. Salary $52,014 | Date Updated March 26, 2024 |
Location Accokeek, MD | Avg. Salary $64,567 | Date Updated March 26, 2024 |
Location Adamstown, MD | Avg. Salary $63,172 | Date Updated March 26, 2024 |
Location Allen, MD | Avg. Salary $61,777 | Date Updated March 26, 2024 |
Location Andrews Air Force Base, MD | Avg. Salary $64,683 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
About Maryland Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More
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