How much does a Customer Service Center Traffic and Scheduling Analyst III make in Michigan? The average Customer Service Center Traffic and Scheduling Analyst III salary in Michigan is $73,790 as of March 26, 2024, but the range typically falls between $64,530 and $84,940. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $56,099 | MI | March 26, 2024 |
25th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $64,530 | MI | March 26, 2024 |
50th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $73,790 | MI | March 26, 2024 |
75th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $84,940 | MI | March 26, 2024 |
90th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $95,091 | MI | March 26, 2024 |
IT Business Systems Analyst III
Flavorchem Corporation - Downers Grove, IL
ACT1 Federal - Honolulu, HI
MSP Service Desk Support Analyst III
OmniForce Solutions - Houston, TX
Hays - Miami, FL
The Customer Service Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Customer Service Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Taylor, MI | Avg. Salary $75,209 | Date Updated March 26, 2024 |
Location Acme, MI | Avg. Salary $70,350 | Date Updated March 26, 2024 |
Location Ada, MI | Avg. Salary $72,518 | Date Updated March 26, 2024 |
Location Addison, MI | Avg. Salary $75,134 | Date Updated March 26, 2024 |
Location Adrian, MI | Avg. Salary $74,013 | Date Updated March 26, 2024 |
Location Afton, MI | Avg. Salary $69,452 | Date Updated March 26, 2024 |
Location Ahmeek, MI | Avg. Salary $71,097 | Date Updated March 26, 2024 |
Location Akron, MI | Avg. Salary $69,527 | Date Updated March 26, 2024 |
Location Alanson, MI | Avg. Salary $69,452 | Date Updated March 26, 2024 |
Location Alba, MI | Avg. Salary $69,452 | Date Updated March 26, 2024 |
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About Michigan Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th par....More
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