How much does a Customer Service Center Traffic and Scheduling Analyst II make in Missouri? The average Customer Service Center Traffic and Scheduling Analyst II salary in Missouri is $59,940 as of April 24, 2024, but the range typically falls between $53,260 and $68,250. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $47,178 | MO | April 24, 2024 |
25th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $53,260 | MO | April 24, 2024 |
50th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $59,940 | MO | April 24, 2024 |
75th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $68,250 | MO | April 24, 2024 |
90th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $75,816 | MO | April 24, 2024 |
The Customer Service Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Saint Peters, MO | Avg. Salary $61,062 | Date Updated April 24, 2024 |
Location Adrian, MO | Avg. Salary $60,999 | Date Updated April 24, 2024 |
Location Advance, MO | Avg. Salary $61,062 | Date Updated April 24, 2024 |
Location Agency, MO | Avg. Salary $60,999 | Date Updated April 24, 2024 |
Location Alba, MO | Avg. Salary $56,031 | Date Updated April 24, 2024 |
Location Albany, MO | Avg. Salary $60,999 | Date Updated April 24, 2024 |
Location Aldrich, MO | Avg. Salary $56,031 | Date Updated April 24, 2024 |
Location Alexandria, MO | Avg. Salary $59,050 | Date Updated April 24, 2024 |
Location Allendale, MO | Avg. Salary $60,433 | Date Updated April 24, 2024 |
Location Allenton, MO | Avg. Salary $61,062 | Date Updated April 24, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
About Missouri Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is b....More
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