How much does a Contact Center Supervisor make in Missouri? The average Contact Center Supervisor salary in Missouri is $62,407 as of April 24, 2024, but the range typically falls between $54,837 and $71,824. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Supervisor Salary | $47,945 | MO | April 24, 2024 |
25th Percentile Contact Center Supervisor Salary | $54,837 | MO | April 24, 2024 |
50th Percentile Contact Center Supervisor Salary | $62,407 | MO | April 24, 2024 |
75th Percentile Contact Center Supervisor Salary | $71,824 | MO | April 24, 2024 |
90th Percentile Contact Center Supervisor Salary | $80,399 | MO | April 24, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
Quality Assurance: Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.
Contact Center Supervisor supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Supervisor coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Supervisor responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Saint Peters, MO | Avg. Salary $63,585 | Date Updated April 24, 2024 |
Location Adrian, MO | Avg. Salary $63,520 | Date Updated April 24, 2024 |
Location Advance, MO | Avg. Salary $63,585 | Date Updated April 24, 2024 |
Location Agency, MO | Avg. Salary $63,520 | Date Updated April 24, 2024 |
Location Alba, MO | Avg. Salary $58,347 | Date Updated April 24, 2024 |
Location Albany, MO | Avg. Salary $63,520 | Date Updated April 24, 2024 |
Location Aldrich, MO | Avg. Salary $58,347 | Date Updated April 24, 2024 |
Location Alexandria, MO | Avg. Salary $61,490 | Date Updated April 24, 2024 |
Location Allendale, MO | Avg. Salary $62,931 | Date Updated April 24, 2024 |
Location Allenton, MO | Avg. Salary $63,585 | Date Updated April 24, 2024 |
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Job Title Inbound Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Supervisor salary of your education level.
Contact Center Supervisor salary varies from country to country. There are several factors that mainly impact the Contact Center Supervisor salary, including cost of living, economic conditions, market rates and legal differences. Click below to Contact Center Supervisor salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Supervisor salary varies from category to category. Click below to see Contact Center Supervisor salary in different categories.
About Missouri Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is b....More
Skills associated with Contact Center Supervisor: Business Development, Escalation Management, Product Promotion, Staff Coaching/Training ...More
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