Contact Center Metrics Analyst I Salary in Mississippi
Contact Center Metrics Analyst I Salary in Mississippi
How much does a Contact Center Metrics Analyst I make in Mississippi? The average Contact Center Metrics Analyst I salary in Mississippi is $46,990 as of April 24, 2024, but the range typically falls between $41,090 and $55,190. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Metrics Analyst I Salary | $35,718 | MS | April 24, 2024 |
| 25th Percentile Contact Center Metrics Analyst I Salary | $41,090 | MS | April 24, 2024 |
| 50th Percentile Contact Center Metrics Analyst I Salary | $46,990 | MS | April 24, 2024 |
| 75th Percentile Contact Center Metrics Analyst I Salary | $55,190 | MS | April 24, 2024 |
| 90th Percentile Contact Center Metrics Analyst I Salary | $62,656 | MS | April 24, 2024 |
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Job Description
The Contact Center Metrics Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Metrics Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Metrics Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Metrics Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Metrics Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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This Job:
Contact Center Metrics Analyst I
0 - 2 years experience
Bachelor's Degree -
Up a level:
Call Center Scheduler II
2 - 4 years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Contact Center Metrics Analyst I
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Olive Branch, MS | Avg. Salary $49,148 | Date Updated April 24, 2024 |
| Location Abbeville, MS | Avg. Salary $48,990 | Date Updated April 24, 2024 |
| Location Aberdeen, MS | Avg. Salary $44,617 | Date Updated April 24, 2024 |
| Location Ackerman, MS | Avg. Salary $44,459 | Date Updated April 24, 2024 |
| Location Algoma, MS | Avg. Salary $44,459 | Date Updated April 24, 2024 |
| Location Alligator, MS | Avg. Salary $46,356 | Date Updated April 24, 2024 |
| Location Amory, MS | Avg. Salary $44,459 | Date Updated April 24, 2024 |
| Location Anguilla, MS | Avg. Salary $46,408 | Date Updated April 24, 2024 |
| Location Arcola, MS | Avg. Salary $46,830 | Date Updated April 24, 2024 |
| Location Arkabutla, MS | Avg. Salary $48,990 | Date Updated April 24, 2024 |
About Mississippi
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Level of Education
- Contact Center Metrics Analyst I Salaries with a High School Diploma or Technical Certificate
- Contact Center Metrics Analyst I Salaries with an Associate's Degree
- Contact Center Metrics Analyst I Salaries with a Bachelor's Degree
- Contact Center Metrics Analyst I Salaries with a Master's Degree or MBA
- Contact Center Metrics Analyst I Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Contact Center Metrics Analyst I Job
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About Mississippi Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to ....More
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