Contact Center Planning and Monitoring Analyst Salary in North Carolina
Contact Center Planning and Monitoring Analyst Salary in North Carolina
How much does a Contact Center Planning and Monitoring Analyst make in North Carolina? The average Contact Center Planning and Monitoring Analyst salary in North Carolina is $48,870 as of March 26, 2024, but the range typically falls between $41,760 and $55,910. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Planning and Monitoring Analyst Salary | $35,287 | NC | March 26, 2024 |
| 25th Percentile Contact Center Planning and Monitoring Analyst Salary | $41,760 | NC | March 26, 2024 |
| 50th Percentile Contact Center Planning and Monitoring Analyst Salary | $48,870 | NC | March 26, 2024 |
| 75th Percentile Contact Center Planning and Monitoring Analyst Salary | $55,910 | NC | March 26, 2024 |
| 90th Percentile Contact Center Planning and Monitoring Analyst Salary | $62,320 | NC | March 26, 2024 |
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Job Description
The Contact Center Planning and Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Contact Center Planning and Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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This Job:
Contact Center Planning and Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
Up a level:
Call Center Agent Quality Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Contact Center Planning and Monitoring Analyst
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Aberdeen, NC | Avg. Salary $45,909 | Date Updated March 26, 2024 |
| Location Advance, NC | Avg. Salary $47,640 | Date Updated March 26, 2024 |
| Location Ahoskie, NC | Avg. Salary $47,640 | Date Updated March 26, 2024 |
| Location Alamance, NC | Avg. Salary $47,691 | Date Updated March 26, 2024 |
| Location Albemarle, NC | Avg. Salary $47,996 | Date Updated March 26, 2024 |
| Location Albertson, NC | Avg. Salary $46,062 | Date Updated March 26, 2024 |
| Location Alexander, NC | Avg. Salary $46,775 | Date Updated March 26, 2024 |
| Location Alexis, NC | Avg. Salary $49,320 | Date Updated March 26, 2024 |
| Location Alliance, NC | Avg. Salary $46,266 | Date Updated March 26, 2024 |
| Location Almond, NC | Avg. Salary $46,317 | Date Updated March 26, 2024 |
About North Carolina
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Level of Education
- Contact Center Planning and Monitoring Analyst Salaries with an Associate's Degree
- Contact Center Planning and Monitoring Analyst Salaries with a Bachelor's Degree
- Contact Center Planning and Monitoring Analyst Salaries with a Master's Degree or MBA
- Contact Center Planning and Monitoring Analyst Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Contact Center Planning and Monitoring Analyst Job
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About North Carolina North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More
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