How much does a Contact Center Planning and Monitoring Supervisor make in North Carolina? The average Contact Center Planning and Monitoring Supervisor salary in North Carolina is $79,740 as of March 26, 2024, but the range typically falls between $65,310 and $95,560. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Planning and Monitoring Supervisor Salary | $52,172 | NC | March 26, 2024 |
25th Percentile Contact Center Planning and Monitoring Supervisor Salary | $65,310 | NC | March 26, 2024 |
50th Percentile Contact Center Planning and Monitoring Supervisor Salary | $79,740 | NC | March 26, 2024 |
75th Percentile Contact Center Planning and Monitoring Supervisor Salary | $95,560 | NC | March 26, 2024 |
90th Percentile Contact Center Planning and Monitoring Supervisor Salary | $109,963 | NC | March 26, 2024 |
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The Contact Center Planning and Monitoring Supervisor establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Contact Center Planning and Monitoring Supervisor typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Contact Center Planning and Monitoring Supervisor typically reports to a head of a unit/department. The Contact Center Planning and Monitoring Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Contact Center Planning and Monitoring Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Aberdeen, NC | Avg. Salary $74,913 | Date Updated March 26, 2024 |
Location Advance, NC | Avg. Salary $77,737 | Date Updated March 26, 2024 |
Location Ahoskie, NC | Avg. Salary $77,737 | Date Updated March 26, 2024 |
Location Alamance, NC | Avg. Salary $77,820 | Date Updated March 26, 2024 |
Location Albemarle, NC | Avg. Salary $78,319 | Date Updated March 26, 2024 |
Location Albertson, NC | Avg. Salary $75,163 | Date Updated March 26, 2024 |
Location Alexander, NC | Avg. Salary $76,325 | Date Updated March 26, 2024 |
Location Alexis, NC | Avg. Salary $80,478 | Date Updated March 26, 2024 |
Location Alliance, NC | Avg. Salary $75,495 | Date Updated March 26, 2024 |
Location Almond, NC | Avg. Salary $75,578 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
About North Carolina North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More
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