How much does a Customer Service Training Manager - Call Center make in North Carolina? The average Customer Service Training Manager - Call Center salary in North Carolina is $94,620 as of March 26, 2024, but the range typically falls between $78,310 and $109,490. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Training Manager - Call Center Salary | $63,461 | NC | March 26, 2024 |
25th Percentile Customer Service Training Manager - Call Center Salary | $78,310 | NC | March 26, 2024 |
50th Percentile Customer Service Training Manager - Call Center Salary | $94,620 | NC | March 26, 2024 |
75th Percentile Customer Service Training Manager - Call Center Salary | $109,490 | NC | March 26, 2024 |
90th Percentile Customer Service Training Manager - Call Center Salary | $123,028 | NC | March 26, 2024 |
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The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Training Manager - Call Center assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager - Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Customer Service Training Manager - Call Center typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Aberdeen, NC | Avg. Salary $88,898 | Date Updated March 26, 2024 |
Location Advance, NC | Avg. Salary $92,249 | Date Updated March 26, 2024 |
Location Ahoskie, NC | Avg. Salary $92,249 | Date Updated March 26, 2024 |
Location Alamance, NC | Avg. Salary $92,348 | Date Updated March 26, 2024 |
Location Albemarle, NC | Avg. Salary $92,939 | Date Updated March 26, 2024 |
Location Albertson, NC | Avg. Salary $89,194 | Date Updated March 26, 2024 |
Location Alexander, NC | Avg. Salary $90,574 | Date Updated March 26, 2024 |
Location Alexis, NC | Avg. Salary $95,502 | Date Updated March 26, 2024 |
Location Alliance, NC | Avg. Salary $89,588 | Date Updated March 26, 2024 |
Location Almond, NC | Avg. Salary $89,687 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
About North Carolina North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More
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