How much does a Contact Center Agent and Resources Scheduling Manager make in North Dakota? The average Contact Center Agent and Resources Scheduling Manager salary in North Dakota is $104,330 as of February 26, 2024, but the range typically falls between $86,670 and $117,850. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Agent and Resources Scheduling Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Agent and Resources Scheduling Manager Salary $70,591 ND February 26, 2024
25th Percentile Contact Center Agent and Resources Scheduling Manager Salary $86,670 ND February 26, 2024
50th Percentile Contact Center Agent and Resources Scheduling Manager Salary $104,330 ND February 26, 2024
75th Percentile Contact Center Agent and Resources Scheduling Manager Salary $117,850 ND February 26, 2024
90th Percentile Contact Center Agent and Resources Scheduling Manager Salary $130,159 ND February 26, 2024
25% $86,670 10% $70,591 90% $130,159 75% $117,850 $104,330 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Agent and Resources Scheduling Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Contact Center Agent and Resources Scheduling Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Contact Center Agent and Resources Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Agent and Resources Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Contact Center Agent and Resources Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Career Path for this job

  1. Down a level:

    Call Center Scheduling Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Contact Center Agent and Resources Scheduling Manager

    5 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Contact Center Agent and Resources Scheduling Manager

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Location Avg. Salary Date Updated
Location Mandan, ND Avg. Salary $106,061 Date Updated February 26, 2024
Location West Fargo, ND Avg. Salary $101,932 Date Updated February 26, 2024
Location Abercrombie, ND Avg. Salary $100,302 Date Updated February 26, 2024
Location Absaraka, ND Avg. Salary $100,302 Date Updated February 26, 2024
Location Adams, ND Avg. Salary $95,946 Date Updated February 26, 2024
Location Agate, ND Avg. Salary $100,188 Date Updated February 26, 2024
Location Alamo, ND Avg. Salary $104,431 Date Updated February 26, 2024
Location Alexander, ND Avg. Salary $104,431 Date Updated February 26, 2024
Location Almont, ND Avg. Salary $104,431 Date Updated February 26, 2024
Location Alsen, ND Avg. Salary $95,946 Date Updated February 26, 2024
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