How much does a Customer Service Training Manager - Call Center make in New Jersey? The average Customer Service Training Manager - Call Center salary in New Jersey is $108,020 as of March 26, 2024, but the range typically falls between $89,400 and $125,000. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Training Manager - Call Center Salary | $72,447 | NJ | March 26, 2024 |
25th Percentile Customer Service Training Manager - Call Center Salary | $89,400 | NJ | March 26, 2024 |
50th Percentile Customer Service Training Manager - Call Center Salary | $108,020 | NJ | March 26, 2024 |
75th Percentile Customer Service Training Manager - Call Center Salary | $125,000 | NJ | March 26, 2024 |
90th Percentile Customer Service Training Manager - Call Center Salary | $140,459 | NJ | March 26, 2024 |
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The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Training Manager - Call Center assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager - Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Customer Service Training Manager - Call Center typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Bayonne, NJ | Avg. Salary $111,369 | Date Updated March 26, 2024 |
Location Bergenfield, NJ | Avg. Salary $113,341 | Date Updated March 26, 2024 |
Location Bloomfield, NJ | Avg. Salary $113,439 | Date Updated March 26, 2024 |
Location East Brunswick, NJ | Avg. Salary $111,271 | Date Updated March 26, 2024 |
Location Hoboken, NJ | Avg. Salary $115,115 | Date Updated March 26, 2024 |
Location Irvington, NJ | Avg. Salary $111,369 | Date Updated March 26, 2024 |
Location Lakewood, NJ | Avg. Salary $109,694 | Date Updated March 26, 2024 |
Location Middlesex, NJ | Avg. Salary $110,581 | Date Updated March 26, 2024 |
Location Passaic, NJ | Avg. Salary $113,439 | Date Updated March 26, 2024 |
Location Union, NJ | Avg. Salary $111,369 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
About New Jersey New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newa....More
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