upper level job

How much does a Call Center Agent Quality Monitoring Senior Analyst make in New York? The average Call Center Agent Quality Monitoring Senior Analyst salary in New York is $64,000 as of February 26, 2024, but the range typically falls between $55,100 and $73,200. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Agent Quality Monitoring Senior Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $46,997 NY February 26, 2024
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $55,100 NY February 26, 2024
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $64,000 NY February 26, 2024
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $73,200 NY February 26, 2024
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $81,576 NY February 26, 2024
25% $55,100 10% $46,997 90% $81,576 75% $73,200 $64,000 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Senior Analyst in New York

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Call Center Agent Quality Monitoring Senior Analyst

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Location Avg. Salary Date Updated
Location Brentwood, NY Avg. Salary $65,765 Date Updated February 26, 2024
Location Clay, NY Avg. Salary $59,605 Date Updated February 26, 2024
Location Henrietta, NY Avg. Salary $59,081 Date Updated February 26, 2024
Location Huntington, NY Avg. Salary $68,461 Date Updated February 26, 2024
Location Levittown, NY Avg. Salary $65,884 Date Updated February 26, 2024
Location Nassau, NY Avg. Salary $65,884 Date Updated February 26, 2024
Location New Suffolk, NY Avg. Salary $64,982 Date Updated February 26, 2024
Location Accord, NY Avg. Salary $64,387 Date Updated February 26, 2024
Location Acra, NY Avg. Salary $60,873 Date Updated February 26, 2024
Location Adams, NY Avg. Salary $59,306 Date Updated February 26, 2024
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