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How much does a Help Desk Tier 1 Specialist make in New York? The average Help Desk Tier 1 Specialist salary in New York is $52,720 as of March 26, 2024, but the range typically falls between $47,560 and $58,440. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Help Desk Tier 1 Specialist Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Tier 1 Specialist Salary $42,862 NY March 26, 2024
25th Percentile Help Desk Tier 1 Specialist Salary $47,560 NY March 26, 2024
50th Percentile Help Desk Tier 1 Specialist Salary $52,720 NY March 26, 2024
75th Percentile Help Desk Tier 1 Specialist Salary $58,440 NY March 26, 2024
90th Percentile Help Desk Tier 1 Specialist Salary $63,648 NY March 26, 2024
25% $47,560 10% $42,862 90% $63,648 75% $58,440 $52,720 50%(Median) Didn’t find job title? Click
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Job Description

The Help Desk Tier 1 Specialist identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Tier 1 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 1 Specialist may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. Being a Help Desk Tier 1 Specialist possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Job Openings for Help Desk Tier 1 Specialist in New York

Career Path for this job

  1. This Job:

    Help Desk Tier 1 Specialist

    0 - 1 years experience
    Associate's Degree

  2. Up a level:

    Help Desk Technician II

    1 - 3 years experience
    Associate's Degree

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Select a city to view specific salary and bonus information for Help Desk Tier 1 Specialist

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Location Avg. Salary Date Updated
Location Brentwood, NY Avg. Salary $54,146 Date Updated March 26, 2024
Location Clay, NY Avg. Salary $49,151 Date Updated March 26, 2024
Location Henrietta, NY Avg. Salary $48,657 Date Updated March 26, 2024
Location Huntington, NY Avg. Salary $56,371 Date Updated March 26, 2024
Location Levittown, NY Avg. Salary $54,244 Date Updated March 26, 2024
Location Nassau, NY Avg. Salary $54,244 Date Updated March 26, 2024
Location New Suffolk, NY Avg. Salary $53,503 Date Updated March 26, 2024
Location Accord, NY Avg. Salary $52,811 Date Updated March 26, 2024
Location Acra, NY Avg. Salary $50,239 Date Updated March 26, 2024
Location Adams, NY Avg. Salary $48,904 Date Updated March 26, 2024

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