Contact Center Forecasting And Resourcing Analyst salary
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Contact Center Forecasting And Resourcing Analyst salaries, Contact Center Forecasting And Resourcing Analyst benefits packages, Contact Center Forecasting And Resourcing Analyst bonuses, Contact Center Forecasting And Resourcing Analyst job descriptions, Contact Center Forecasting And Resourcing Analyst statistics and Contact Center Forecasting And Resourcing Analyst job openings. Please select a specific Contact Center Forecasting And Resourcing Analyst job from the list below for additional information or search Contact Center Forecasting And Resourcing Analyst salaries.
Contact Center Forecasting And Resourcing Analyst's Annual Base Salary
Job Title | Salary | Location | Date Updated |
Contact Center Scheduler I | $52,375 | United States | |
Contact Center Traffic and Scheduling Analyst III | $74,467 | United States | |
Contact Center Traffic and Scheduling Analyst II | $62,520 | United States | |
Contact Center Quality Analyst | $50,795 | United States | |
Contact Center Director | $176,708 | United States | |
Contact Center Manager | $96,932 | United States | |
Contact Center Senior Manager | $146,337 | United States | |
Contact Center Quality Analyst, Sr. | $59,933 | United States | |
Outbound Contact Center Supervisor | $63,761 | United States | |
Inbound Contact Center Supervisor | $59,398 | United States |
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Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. View Contact Center Scheduler I SalaryAlternate Job Titles:Call Center Scheduler I, Contact Center Forecasting and Resourcing Analyst I, Contact Center Metrics Analyst I, Customer Service Center Scheduler I, Workforce Management Analyst I, Contact Center Scheduler I
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Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. View Contact Center Traffic and Scheduling Analyst III SalaryAlternate Job Titles:Call Center Traffic and Scheduling Analyst III, Customer Service Center Traffic and Scheduling Analyst III, Traffic Workforce Analyst III, Contact Center Traffic and Scheduling Analyst III
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Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. View Contact Center Traffic and Scheduling Analyst II SalaryAlternate Job Titles:Call Center Traffic and Scheduling Analyst II, Customer Service Center Traffic and Scheduling Analyst II, Traffic Workforce Analyst II, Contact Center Traffic and Scheduling Analyst II
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Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. View Contact Center Quality Analyst SalaryAlternate Job Titles:Call Center Agent Quality Monitoring Analyst, Contact Center Planning and Monitoring Analyst, Contact Center Quality Analyst
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Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. View Contact Center Director SalaryAlternate Job Titles:Call Center Operations Director, Contact Center Director
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Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Contact Center Manager SalaryAlternate Job Titles:Call Center Operations Manager, Contact Center Manager
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Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View Contact Center Senior Manager SalaryAlternate Job Titles:Call Center Operations Senior Manager, Contact Center Senior Manager
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Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. View Contact Center Quality Analyst, Sr. SalaryAlternate Job Titles:Call Center Agent Quality Monitoring Senior Analyst, Contact Center Planning and Monitoring Senior Analyst, Contact Center Quality Analyst, Sr.
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Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Outbound Contact Center Supervisor SalaryAlternate Job Titles:Outbound Call Center Supervisor, Outbound Sales Supervisor, Outbound Contact Center Supervisor
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Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Inbound Contact Center Supervisor SalaryAlternate Job Titles:Inbound Call Center Supervisor, Inbound Customer Support and Service Supervisor, Inbound Contact Center Supervisor