How much does a Contact Center Planning and Monitoring Supervisor make in Pennsylvania? The average Contact Center Planning and Monitoring Supervisor salary in Pennsylvania is $82,890 as of March 26, 2024, but the range typically falls between $67,900 and $99,340. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Planning and Monitoring Supervisor Salary | $54,252 | PA | March 26, 2024 |
25th Percentile Contact Center Planning and Monitoring Supervisor Salary | $67,900 | PA | March 26, 2024 |
50th Percentile Contact Center Planning and Monitoring Supervisor Salary | $82,890 | PA | March 26, 2024 |
75th Percentile Contact Center Planning and Monitoring Supervisor Salary | $99,340 | PA | March 26, 2024 |
90th Percentile Contact Center Planning and Monitoring Supervisor Salary | $114,317 | PA | March 26, 2024 |
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The Contact Center Planning and Monitoring Supervisor establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Contact Center Planning and Monitoring Supervisor typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Contact Center Planning and Monitoring Supervisor typically reports to a head of a unit/department. The Contact Center Planning and Monitoring Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Contact Center Planning and Monitoring Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Stroudsburg, PA | Avg. Salary $83,966 | Date Updated March 26, 2024 |
Location Aaronsburg, PA | Avg. Salary $80,561 | Date Updated March 26, 2024 |
Location Abbottstown, PA | Avg. Salary $80,893 | Date Updated March 26, 2024 |
Location Abington, PA | Avg. Salary $87,620 | Date Updated March 26, 2024 |
Location Ackermanville, PA | Avg. Salary $87,288 | Date Updated March 26, 2024 |
Location Acme, PA | Avg. Salary $77,571 | Date Updated March 26, 2024 |
Location Acosta, PA | Avg. Salary $74,581 | Date Updated March 26, 2024 |
Location Adah, PA | Avg. Salary $81,308 | Date Updated March 26, 2024 |
Location Adamsburg, PA | Avg. Salary $81,475 | Date Updated March 26, 2024 |
Location Adamstown, PA | Avg. Salary $82,637 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
About Pennsylvania Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mi....More
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