Help Desk Tier 3 Specialist Salary in Pennsylvania

The Help Desk Tier 3 Specialist identifies, researches and resolves the most complex technical problems. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Tier 3 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 3 Specialist coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager. Being a Help Desk Tier 3 Specialist has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as a Help Desk Tier 3 Specialist typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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