Inbound Customer Resolution Specialist II Salary in Pennsylvania
Inbound Customer Resolution Specialist II Salary in Pennsylvania
How much does an Inbound Customer Resolution Specialist II make in Pennsylvania? The average Inbound Customer Resolution Specialist II salary in Pennsylvania is $40,510 as of March 26, 2024, but the range typically falls between $35,810 and $46,930. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Inbound Customer Resolution Specialist II Salary | $31,531 | PA | March 26, 2024 |
| 25th Percentile Inbound Customer Resolution Specialist II Salary | $35,810 | PA | March 26, 2024 |
| 50th Percentile Inbound Customer Resolution Specialist II Salary | $40,510 | PA | March 26, 2024 |
| 75th Percentile Inbound Customer Resolution Specialist II Salary | $46,930 | PA | March 26, 2024 |
| 90th Percentile Inbound Customer Resolution Specialist II Salary | $52,775 | PA | March 26, 2024 |
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Job Description
The Inbound Customer Resolution Specialist II researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Being an Inbound Customer Resolution Specialist II typically requires a high school diploma or its equivalent. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Inbound Customer Resolution Specialist II typically reports to a supervisor or manager. Being an Inbound Customer Resolution Specialist II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as an Inbound Customer Resolution Specialist II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Representative I - Inbound
0 - 1 years experience
High School Diploma or Technical Certificate -
This Job:
Inbound Customer Resolution Specialist II
1 - 3 years experience
High School Diploma or Technical Certificate -
Up a level:
Call Center Representative III - Inbound
3 - 5 years experience
High School Diploma or Technical Certificate
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Select a city to view specific salary and bonus information for Inbound Customer Resolution Specialist II
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Stroudsburg, PA | Avg. Salary $41,030 | Date Updated March 26, 2024 |
| Location Aaronsburg, PA | Avg. Salary $39,366 | Date Updated March 26, 2024 |
| Location Abbottstown, PA | Avg. Salary $39,528 | Date Updated March 26, 2024 |
| Location Abington, PA | Avg. Salary $42,815 | Date Updated March 26, 2024 |
| Location Ackermanville, PA | Avg. Salary $42,653 | Date Updated March 26, 2024 |
| Location Acme, PA | Avg. Salary $37,905 | Date Updated March 26, 2024 |
| Location Acosta, PA | Avg. Salary $36,444 | Date Updated March 26, 2024 |
| Location Adah, PA | Avg. Salary $39,731 | Date Updated March 26, 2024 |
| Location Adamsburg, PA | Avg. Salary $39,812 | Date Updated March 26, 2024 |
| Location Adamstown, PA | Avg. Salary $40,380 | Date Updated March 26, 2024 |
About Pennsylvania
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Level of Education
- Inbound Customer Resolution Specialist II Salaries with a High School Diploma or Technical Certificate
- Inbound Customer Resolution Specialist II Salaries with an Associate's Degree
- Inbound Customer Resolution Specialist II Salaries with a Bachelor's Degree
- Inbound Customer Resolution Specialist II Salaries with a Master's Degree or MBA
- Inbound Customer Resolution Specialist II Salaries with a JD, MD, PhD or Equivalent
Inbound Customer Resolution Specialist II Salary by Global Country
Most Popular Cities for Inbound Customer Resolution Specialist II Job
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About Pennsylvania Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mi....More
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