How much does an Inbound Customer Support and Service Supervisor, Sr. make in Pennsylvania? The average Inbound Customer Support and Service Supervisor, Sr. salary in Pennsylvania is $73,520 as of March 26, 2024, but the range typically falls between $65,210 and $93,760. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Inbound Customer Support and Service Supervisor, Sr. Salary | $57,644 | PA | March 26, 2024 |
25th Percentile Inbound Customer Support and Service Supervisor, Sr. Salary | $65,210 | PA | March 26, 2024 |
50th Percentile Inbound Customer Support and Service Supervisor, Sr. Salary | $73,520 | PA | March 26, 2024 |
75th Percentile Inbound Customer Support and Service Supervisor, Sr. Salary | $93,760 | PA | March 26, 2024 |
90th Percentile Inbound Customer Support and Service Supervisor, Sr. Salary | $112,187 | PA | March 26, 2024 |
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The Inbound Customer Support and Service Supervisor, Sr. monitors metrics and targets for service volume, sales, and timeliness. Supervises inbound contact center agents and operations focusing on selling products or services. Being an Inbound Customer Support and Service Supervisor, Sr. implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Inbound Customer Support and Service Supervisor, Sr. prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Customer Support and Service Supervisor, Sr. supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Inbound Customer Support and Service Supervisor, Sr. typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Stroudsburg, PA | Avg. Salary $74,473 | Date Updated March 26, 2024 |
Location Aaronsburg, PA | Avg. Salary $71,453 | Date Updated March 26, 2024 |
Location Abbottstown, PA | Avg. Salary $71,748 | Date Updated March 26, 2024 |
Location Abington, PA | Avg. Salary $77,715 | Date Updated March 26, 2024 |
Location Ackermanville, PA | Avg. Salary $77,420 | Date Updated March 26, 2024 |
Location Acme, PA | Avg. Salary $68,801 | Date Updated March 26, 2024 |
Location Acosta, PA | Avg. Salary $66,149 | Date Updated March 26, 2024 |
Location Adah, PA | Avg. Salary $72,116 | Date Updated March 26, 2024 |
Location Adamsburg, PA | Avg. Salary $72,263 | Date Updated March 26, 2024 |
Location Adamstown, PA | Avg. Salary $73,295 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
About Pennsylvania Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mi....More
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