How much does a Technical Customer Support Representative - Tier 3 make in Pennsylvania? The average Technical Customer Support Representative - Tier 3 salary in Pennsylvania is $58,000 as of March 26, 2024, but the range typically falls between $51,000 and $66,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Technical Customer Support Representative - Tier 3 Salary | $44,627 | PA | March 26, 2024 |
25th Percentile Technical Customer Support Representative - Tier 3 Salary | $51,000 | PA | March 26, 2024 |
50th Percentile Technical Customer Support Representative - Tier 3 Salary | $58,000 | PA | March 26, 2024 |
75th Percentile Technical Customer Support Representative - Tier 3 Salary | $66,500 | PA | March 26, 2024 |
90th Percentile Technical Customer Support Representative - Tier 3 Salary | $74,239 | PA | March 26, 2024 |
Customer Support Representative - Entry Level
Infinite Icons - Falls Church, VA
Customer Support Representative
VM Long Beach - Hawthorne, CA
Tier I Technical Support Specialist
Cubex LLC - Phoenix, AZ
Brooksource - Plymouth, MI
The Technical Customer Support Representative - Tier 3 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 3 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. In addition, Technical Customer Support Representative - Tier 3 may train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Technical Customer Support Representative - Tier 3 works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Technical Customer Support Representative - Tier 3 typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)
1 - 3 years experience
High School Diploma or Technical Certificate
3 - 5 years experience
High School Diploma or Technical Certificate
3 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Stroudsburg, PA | Avg. Salary $58,755 | Date Updated March 26, 2024 |
Location Aaronsburg, PA | Avg. Salary $56,373 | Date Updated March 26, 2024 |
Location Abbottstown, PA | Avg. Salary $56,605 | Date Updated March 26, 2024 |
Location Abington, PA | Avg. Salary $61,313 | Date Updated March 26, 2024 |
Location Ackermanville, PA | Avg. Salary $61,080 | Date Updated March 26, 2024 |
Location Acme, PA | Avg. Salary $54,280 | Date Updated March 26, 2024 |
Location Acosta, PA | Avg. Salary $52,188 | Date Updated March 26, 2024 |
Location Adah, PA | Avg. Salary $56,896 | Date Updated March 26, 2024 |
Location Adamsburg, PA | Avg. Salary $57,012 | Date Updated March 26, 2024 |
Location Adamstown, PA | Avg. Salary $57,826 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
About Pennsylvania Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mi....More
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