How much does a Patient Relations Manager make hourly in the United States? The average hourly wage for a Patient Relations Manager in the United States is $44 as of September 25, 2023, but the range typically falls between $39 and $50. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
Manages the patient relations function of a healthcare organization to deliver patient liaison services and patient-centric care. Develops materials and optimizes processes to provide information and resources to patients and families. Coaches staff on best practices for responding to patient and family questions, concerns, and issues and to resolve escalated problems. Collaborates with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that all applicable regulations and patient information privacy policies are implemented and followed. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2023 Salary.com)
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Includes base and short-term incentives
3 - 5 years experience
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