Call Center Agent Quality Monitoring Senior Analyst Salary in Rhode Island
Call Center Agent Quality Monitoring Senior Analyst Salary in Rhode Island
How much does a Call Center Agent Quality Monitoring Senior Analyst make in Rhode Island? The average Call Center Agent Quality Monitoring Senior Analyst salary in Rhode Island is $62,800 as of March 26, 2024, but the range typically falls between $54,100 and $71,800. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $46,179 | RI | March 26, 2024 |
| 25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $54,100 | RI | March 26, 2024 |
| 50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $62,800 | RI | March 26, 2024 |
| 75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $71,800 | RI | March 26, 2024 |
| 90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $79,994 | RI | March 26, 2024 |
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Job Description
The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Agent Quality Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
This Job:
Call Center Agent Quality Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Quality Manager
3 - 5 years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Call Center Agent Quality Monitoring Senior Analyst
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Coventry, RI | Avg. Salary $62,920 | Date Updated March 26, 2024 |
| Location Cumberland, RI | Avg. Salary $63,040 | Date Updated March 26, 2024 |
| Location East Providence, RI | Avg. Salary $63,040 | Date Updated March 26, 2024 |
| Location Narragansett, RI | Avg. Salary $63,401 | Date Updated March 26, 2024 |
| Location Tiverton, RI | Avg. Salary $63,581 | Date Updated March 26, 2024 |
| Location Westerly, RI | Avg. Salary $63,942 | Date Updated March 26, 2024 |
| Location Woonsocket, RI | Avg. Salary $62,980 | Date Updated March 26, 2024 |
| Location Adamsville, RI | Avg. Salary $63,581 | Date Updated March 26, 2024 |
| Location Albion, RI | Avg. Salary $63,040 | Date Updated March 26, 2024 |
| Location Ashaway, RI | Avg. Salary $64,062 | Date Updated March 26, 2024 |
About Rhode Island
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Level of Education
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a High School Diploma or Technical Certificate
- Call Center Agent Quality Monitoring Senior Analyst Salaries with an Associate's Degree
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a Bachelor's Degree
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a Master's Degree or MBA
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Call Center Agent Quality Monitoring Senior Analyst Job
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About Rhode Island Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United....More
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