It End User Support Senior Specialist salary

Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Help Desk Support Specialist III Salary

Provides technical support to EHR(electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches and resolves technical problems and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate. Requires a bachelor's degree in a related area. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. View EHR User Support Specialist Salary

Administers and coordinates activities and processes in the IT procurement function. Prepares RFI's and RFP's based on stakeholder and company requirements. Conducts sourcing activities to evaluate supplier pricing and offerings. Reviews contracts, terms, and service level agreements. Inputs and tracks procurement data. Facilitates the planning and coordination of equipment delivery, installations, upgrades, and changes. Typically requires a bachelor's degree or equivalent. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. View IT Procurement Specialist II Salary

Manages the analysis, designing, and troubleshooting of an organization's information technology systems and processes to enhance efficiency, productivity, and effectiveness. Implements policies and procedures to evaluate and design new IT systems or enhance existing systems to integrate with current and future needs. Designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams. Manages projects by defining project scopes and timelines, budgeting costs, managing vendors, and allocating resources. Collaborates and consults with users to understand operating procedures, problem areas, plans, and requirements to develop effective IT solutions. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View IT Systems Analysis Senior Manager Salary

Designs and implements the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Selects providers and oversees procurement of IT products and services to monitor and maintain operational costs and budgets. Administers the request for proposals process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Works closely with managers and teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree in a technical discipline. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View IT Vendor Relationship Senior Manager Salary