How much does a Software Quality Assurance (SQA) Lead make in the United States?

Plans and directs an organization's software quality assurance function. Develops policies and procedures to ensure the performance, functionality, and quality of software releases and meet user requirements. Analyzes software requirements and technical specifications to define testing methods and acceptance criteria. Establishes functional, regression, security, and usability testing metrics. Oversees project objectives and key milestones to meet deadlines, budgets, and organizational goals and ensure the timely release of new software products or features. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. View Software Quality Assurance Director Salary

Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View Customer Service Team Leader Salary