How much does a Customer Service Center Traffic and Scheduling Analyst III make in the United States? The average Customer Service Center Traffic and Scheduling Analyst III salary in the United States is $74,770 as of March 26, 2024, but the range typically falls between $65,380 and $86,060. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $56,831 | US | March 26, 2024 |
25th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $65,380 | US | March 26, 2024 |
50th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $74,770 | US | March 26, 2024 |
75th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $86,060 | US | March 26, 2024 |
90th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $96,339 | US | March 26, 2024 |
Service Desk Analyst (First Shift 6:00 am-3:00pm)
Encore Technologies - Cincinnati, OH
K2 Services - Cleveland, OH
Team Services Support, Analyst - (REMOTE)
eXp Realty® - Cleveland, OH
Scheduling/Dispatch Coordinator
Wright traffic Control Inc (WTC) - Columbiana, OH
The Customer Service Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Customer Service Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Take just three simple steps below to generate your own personalized salary report
Core compensation
Includes base and annual incentives
View the Cost of Living in Major Cities
Jobs with a similar salary range to Customer Service Center Traffic and Scheduling Analyst III : Demand Analyst
Salary estimation for Customer Service Center Traffic and Scheduling Analyst III at companies like : UCSF Transplant Services, New York Regional Center, Conservative Care Occupational Health