How much does a Support Escalation Engineer make in the United States?
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The average Support Escalation Engineer salary in the United States is $89,403 as of March 01, 2025. The range for our most popular Support Escalation Engineer positions (listed below) typically falls between $81,760 and $97,047. Keep in mind that salary ranges can vary widely depending on many important factors, including position, education, certifications, additional skills, and the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Support Escalation Engineer's Annual Base Salary
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Escalation Support Engineer | $103,070 | $49.55 | United States | March 01, 2025 |
| Escalation Engineer | $112,687 | $54.18 | United States | March 01, 2025 |
| Manager Escalation Support | $104,134 | $50.06 | United States | March 01, 2025 |
| Escalation Specialist | $37,591 | $18.07 | United States | March 01, 2025 |
| Escalation Manager | $102,144 | $49.11 | United States | March 01, 2025 |
| Support Engineer | $78,884 | $37.93 | United States | March 01, 2025 |
| Customer Service Escalation Manager | $102,700 | $49.38 | United States | March 01, 2025 |
| Customer Service Escalation Specialist | $56,200 | $27.02 | United States | March 01, 2025 |
| Aircraft Support Engineer I | $86,347 | $41.51 | United States | March 01, 2025 |
| Aircraft Support Engineer II | $95,129 | $45.74 | United States | March 01, 2025 |
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The Customer Service Escalation Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Customer Service Escalation Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as a Customer Service Escalation Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. View Customer Service Escalation Manager SalaryAlternate Job Titles:Executive Response Manager, Service Complaint Response ManagerCategory : Customer Services
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The Customer Service Escalation Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. In addition, Customer Service Escalation Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Escalation Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Customer Service Escalation Specialist typically requires 2 to 4 years of related experience. View Customer Service Escalation Specialist SalaryAlternate Job Titles:Executive Response Specialist, Service Complaint Response SpecialistCategory : Logistics
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Aircraft Support Engineer I performs engineering tasks involving changes or alterations to designs or specifications of aircraft parts, modules, or systems to ensure calibration and safety. Routinely inspects aircraft components and recommends replacements, repairs, or modifications to facilitate optimal and reliable functionality. Being an Aircraft Support Engineer I maintains accurate records of services and procedures performed and documents and reports issues, malfunctions, and unusual wear or damage of parts. Analyzes and investigates aircraft issues or project requirements to determine repairability and ensure conformance and calibration when developing solutions. Additionally, Aircraft Support Engineer I evaluates aircraft data to design engineering modification proposals and prepares technical documents, reports, drawings, or models to provide to management and support other functions. Follows guidelines to ensure compliance with aviation regulations and safety standards. Requires a bachelor's degree. Typically reports to a manager. The Aircraft Support Engineer I work is closely managed. Works on projects/matters of limited complexity in a support role. To be an Aircraft Support Engineer I typically requires 0-2 years of related experience. View Aircraft Support Engineer I SalaryAlternate Job Titles:Aircraft Maintenance Engineer I
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Aircraft Support Engineer II performs engineering tasks involving changes or alterations to designs or specifications of aircraft parts, modules, or systems to ensure calibration and safety. Routinely inspects aircraft components and recommends replacements, repairs, or modifications to facilitate optimal and reliable functionality. Being an Aircraft Support Engineer II maintains accurate records of services and procedures performed and documents and reports issues, malfunctions, and unusual wear or damage of parts. Analyzes and investigates aircraft issues or project requirements to determine repairability and ensure conformance and calibration when developing solutions. Additionally, Aircraft Support Engineer II evaluates aircraft data to design engineering modification proposals and prepares technical documents, reports, drawings, or models to provide to management and support other functions. Follows guidelines to ensure compliance with aviation regulations and safety standards. Requires a bachelor's degree. Typically reports to a manager. The Aircraft Support Engineer II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an Aircraft Support Engineer II typically requires 2-4 years of related experience. View Aircraft Support Engineer II SalaryAlternate Job Titles:Aircraft Maintenance Engineer II