Technical Customer Support Specialist I Salary in the United States

How much does a Technical Customer Support Specialist I make in the United States? The average Technical Customer Support Specialist I salary in the United States is $61,602 as of May 25, 2023, but the range typically falls between $53,105 and $72,185. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. (Copyright 2023

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Specialist I in the United States. The base salary for Technical Customer Support Specialist I ranges from $53,105 to $72,185 with the average base salary of $61,602. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $54,069 to $74,684 with the average total cash compensation of $63,379.
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Career Path for this job

  1. This Job:

    Technical Customer Support Specialist I

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Technical Customer Support Specialist II

    2 - 4 years experience
    Bachelor's Degree

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