Technical Customer Support Supervisor Salary in the United States

How much does a Technical Customer Support Supervisor make in the United States? The average Technical Customer Support Supervisor salary in the United States is $87,476 as of May 25, 2023, but the range typically falls between $77,018 and $100,092. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2023

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Average Base Salary

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Average Total Cash Compensation

Includes base and annual incentives

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Supervisor in the United States. The base salary for Technical Customer Support Supervisor ranges from $77,018 to $100,092 with the average base salary of $87,476. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $79,550 to $105,848 with the average total cash compensation of $91,827.
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Career Path for this job

  1. Down a level:

    Technical Customer Support Team Leader

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Technical Customer Support Supervisor

    3 - 5 years experience
    Bachelor's Degree

  3. Up a level:

    Technical Customer Support Manager

    5 + years experience
    Bachelor's Degree

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