How much does a Technical Product Support Specialist make in the United States?
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The average Technical Product Support Specialist salary in the United States is $128,298 as of March 26, 2024. The range for our most popular Technical Product Support Specialist positions (listed below) typically falls between $108,571 and $148,025. Keep in mind that salary ranges can vary widely depending on many important factors, including position, education, certifications, additional skills, and the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Technical Product Support Specialist's Annual Base Salary
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Technical Support Product Specialist | $65,167 | $31.33 | United States | March 26, 2024 |
| Technical Customer Support Specialist IV | $109,242 | $52.52 | United States | March 26, 2024 |
| Technical Customer Support Specialist I | $61,836 | $29.73 | United States | March 26, 2024 |
| Technical Customer Support Specialist II | $72,762 | $34.98 | United States | March 26, 2024 |
| Technical Customer Support Specialist III | $88,094 | $42.35 | United States | March 26, 2024 |
| Technical Sales Support Specialist IV | $123,465 | $59.36 | United States | March 26, 2024 |
| Technical Product Support | $82,386 | $39.61 | United States | March 26, 2024 |
| Technical Sales Support Specialist I | $64,348 | $30.94 | United States | March 26, 2024 |
| Technical Sales Support Specialist II | $87,265 | $41.95 | United States | March 26, 2024 |
| Technical Sales Support Specialist III | $106,053 | $50.99 | United States | March 26, 2024 |
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Technical Customer Support Specialist IV responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist IV utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist IV records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Technical Customer Support Specialist IV typically requires 7+ years of related experience. View Technical Customer Support Specialist IV Salary
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Technical Customer Support Specialist I responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist I utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist I records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Technical Customer Support Specialist I typically requires 0-2 years of related experience. View Technical Customer Support Specialist I Salary
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Technical Customer Support Specialist II responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist II utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist II records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Customer Support Specialist II typically requires 2-4 years of related experience. View Technical Customer Support Specialist II Salary
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Technical Customer Support Specialist III responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist III utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist III records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Technical Customer Support Specialist III typically requires 4-7 years of related experience. View Technical Customer Support Specialist III Salary
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Technical Sales Support Specialist IV provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IV provides documentation on product specifications and usage to the sales team. May require a bachelor's degree. Additionally, Technical Sales Support Specialist IV typically reports to a supervisor or manager. To be a Technical Sales Support Specialist IV typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. View Technical Sales Support Specialist IV SalaryAlternate Job Titles:Specialist Technical Sales Support, Technical Sales Advisor IVCategory : Sales
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Technical Product Support professionals are responsible for providing technical assistance and support to customers who are using software, hardware, or other computer systems and need help troubleshooting issues. They may work directly with customers over the phone, through email, or in person to diagnose and resolve technical problems, as well as provide guidance on how to use and maintain the product. Additionally, they may also be responsible for documenting and escalating more complex issues to the appropriate teams for further investigation and resolution. Strong communication skills, technical knowledge, and the ability to remain calm under pressure are essential for success in this role. View Technical Product Support Salary
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Technical Sales Support Specialist I provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist I provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist I typically reports to a supervisor or manager. To be a Technical Sales Support Specialist I typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. View Technical Sales Support Specialist I SalaryAlternate Job Titles:Entry Technical Sales Support, Technical Sales Advisor I
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Technical Sales Support Specialist II provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist II provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist II typically reports to a supervisor or manager. To be a Technical Sales Support Specialist II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. View Technical Sales Support Specialist II SalaryAlternate Job Titles:Intermediate Technical Sales Support, Technical Sales Advisor IICategory : Sales
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Technical Sales Support Specialist III provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist III provides documentation on product specifications and usage to the sales team. May require a bachelor's degree. Additionally, Technical Sales Support Specialist III typically reports to a supervisor or manager. To be a Technical Sales Support Specialist III typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. View Technical Sales Support Specialist III SalaryAlternate Job Titles:Senior Sales Support, Technical Sales Advisor IIICategory : Sales