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How much does a Contact Center Agent and Resources Scheduling Supervisor make in Tennessee? The average Contact Center Agent and Resources Scheduling Supervisor salary in Tennessee is $69,710 as of February 26, 2024, but the range typically falls between $59,720 and $81,550. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Agent and Resources Scheduling Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $50,625 TN February 26, 2024
25th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $59,720 TN February 26, 2024
50th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $69,710 TN February 26, 2024
75th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $81,550 TN February 26, 2024
90th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $92,330 TN February 26, 2024
25% $59,720 10% $50,625 90% $92,330 75% $81,550 $69,710 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Agent and Resources Scheduling Supervisor is responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Contact Center Agent and Resources Scheduling Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Contact Center Agent and Resources Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Agent and Resources Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Contact Center Agent and Resources Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Job Openings for Contact Center Agent and Resources Scheduling Supervisor in Tennessee

Career Path for this job

  1. Down a level:

    Call Center Scheduler III

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Contact Center Agent and Resources Scheduling Supervisor

    3 + years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Scheduling Manager

    5 + years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Contact Center Agent and Resources Scheduling Supervisor

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Location Avg. Salary Date Updated
Location Adams, TN Avg. Salary $68,659 Date Updated February 26, 2024
Location Adamsville, TN Avg. Salary $64,781 Date Updated February 26, 2024
Location Afton, TN Avg. Salary $66,388 Date Updated February 26, 2024
Location Alamo, TN Avg. Salary $69,736 Date Updated February 26, 2024
Location Alcoa, TN Avg. Salary $69,499 Date Updated February 26, 2024
Location Alexandria, TN Avg. Salary $70,164 Date Updated February 26, 2024
Location Allardt, TN Avg. Salary $69,039 Date Updated February 26, 2024
Location Allons, TN Avg. Salary $69,601 Date Updated February 26, 2024
Location Allred, TN Avg. Salary $69,039 Date Updated February 26, 2024
Location Alpine, TN Avg. Salary $69,039 Date Updated February 26, 2024

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