Contact Center Metrics Analyst I Salary in Virginia
Contact Center Metrics Analyst I Salary in Virginia
How much does a Contact Center Metrics Analyst I make in Virginia? The average Contact Center Metrics Analyst I salary in Virginia is $52,690 as of March 26, 2024, but the range typically falls between $46,090 and $61,890. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Metrics Analyst I Salary | $40,081 | VA | March 26, 2024 |
| 25th Percentile Contact Center Metrics Analyst I Salary | $46,090 | VA | March 26, 2024 |
| 50th Percentile Contact Center Metrics Analyst I Salary | $52,690 | VA | March 26, 2024 |
| 75th Percentile Contact Center Metrics Analyst I Salary | $61,890 | VA | March 26, 2024 |
| 90th Percentile Contact Center Metrics Analyst I Salary | $70,266 | VA | March 26, 2024 |
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Job Description
The Contact Center Metrics Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Metrics Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Metrics Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Metrics Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Metrics Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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This Job:
Contact Center Metrics Analyst I
0 - 2 years experience
Bachelor's Degree -
Up a level:
Call Center Scheduler II
2 - 4 years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Contact Center Metrics Analyst I
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Annandale, VA | Avg. Salary $58,470 | Date Updated March 26, 2024 |
| Location Virginia State University, VA | Avg. Salary $50,957 | Date Updated March 26, 2024 |
| Location Abingdon, VA | Avg. Salary $45,862 | Date Updated March 26, 2024 |
| Location Accomac, VA | Avg. Salary $49,644 | Date Updated March 26, 2024 |
| Location Achilles, VA | Avg. Salary $49,644 | Date Updated March 26, 2024 |
| Location Afton, VA | Avg. Salary $47,858 | Date Updated March 26, 2024 |
| Location Alberta, VA | Avg. Salary $50,642 | Date Updated March 26, 2024 |
| Location Aldie, VA | Avg. Salary $58,207 | Date Updated March 26, 2024 |
| Location Alexandria, VA | Avg. Salary $58,470 | Date Updated March 26, 2024 |
| Location Altavista, VA | Avg. Salary $48,016 | Date Updated March 26, 2024 |
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Level of Education
- Contact Center Metrics Analyst I Salaries with a High School Diploma or Technical Certificate
- Contact Center Metrics Analyst I Salaries with an Associate's Degree
- Contact Center Metrics Analyst I Salaries with a Bachelor's Degree
- Contact Center Metrics Analyst I Salaries with a Master's Degree or MBA
- Contact Center Metrics Analyst I Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Contact Center Metrics Analyst I Job
- Paramus, NJ Contact Center Metrics Analyst I
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- Nashville, TN Contact Center Metrics Analyst I
- Dallas, TX Contact Center Metrics Analyst I
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About Virginia Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United State....More
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