Customer Satisfaction Director - Annuities Salary in Virginia

The Customer Satisfaction Director - Annuities provides leadership on the administration of annuity products including distribution, asset transfers, death claim approvals to ensure compliance with state and federal regulations. Directs and oversees all aspects of the annuity customer service program. Being a Customer Satisfaction Director - Annuities requires a bachelor's degree. Maintains appropriate staffing to ensure high-level quality service and ensures hired staff has the education necessary and is provided the appropriate training to keep up-to-date on regulations. In addition, Customer Satisfaction Director - Annuities typically reports to top management. Typically requires passing Series 6 (IR) , 26 (IP), and 63 (Uniform Securities Agent State Law) qualifying exams. The Customer Satisfaction Director - Annuities typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as a Customer Satisfaction Director - Annuities typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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